As the Division Manager of Customer Service Representatives, Utility Billing Accountants, and Cart Delivery Personnel at Austin Resource Recovery, I am in a multifaceted leadership role that requires effective coordination and short/long term strategic planning, with a commitment to excellence. Guided by a passion for providing exceptional service and fostering a positive work environment, I lead a diverse team responsible for delivering top-tier customer experiences, accurate utility billing management, and efficient cart delivery services to achieve our company's mission.