Marcus Williams Email & Phone Number

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

Greensboro/Winston-Salem, North Carolina Area

SENIOR OPERATIONS MANAGER (2015 – 2017) | MORTGAGE SERVICING TEAM MEMBER (2011 – 2015)BANKRUPTCY SPECIALIST II (2010 – 2011) | SENIOR RECOVERY ACCOUNT MANAGER (2006 – 2010)I was promoted to lead and support mortgage loan / processing operations for the 2nd largest large banking institution in the US with nearly $2.2 trillion in total assets where I supervise 74 direct / indirect reports. Held oversight for strategic planning, staff requirements, vendor / staff relations, budgeting, portfolio reporting & analysis, audit compliance, and process improvements. I successfully identified and resolved 11 audit issues.Selected Highlights✔ I took charge in reducing employee headcount and related costs by 58% by developing and implementing a new streamlined process for a document fulfillment department.✔ Was able to exceed and/or meet investor / GSE requirements by addressing portfolio / loan issues across mortgage servicing and credit card units. ✔ Achieved great success in mitigating risks by designing new business controls / testing to identify and rectify issues, while ensuring compliance policies and procedures were followed. ✔ I championed efforts to slash waste by 60% by reducing a servicing SLA from 90 days to an average of 30 days. ✔ Took initiative to lower cost of business with outside vendors by $120,000 on a previous $250,000 yearly budget.✔ I successfully built, evaluated, and led a 15-member mortgage servicing team responsible for processing mortgage default loans. ✔ I was able to identify and resolve risk from the Supreme Court of Maine that involved Bank of America vs. Greenleaf requiring an Assignment of Mortgage regarding MERS loans.✔ I monitored loan portfolio following investor, state, government agency, and bankruptcy code guidelines.✔ Was able to decrease losses of charge off balances for consumer finance loan and credit card accounts by negotiating settlement amounts, payments programs, and interest rate reductions.

Greensboro / Mcleansville, Nc

I secured promotion to lead and coach a team supporting daily collection activities. My duties included ensuring compliance with policies / procedures regarding collections and customer service. I was also responsible for handling inbound and outbound collection calls to keep charge-offs under company targets, supporting more than $13 million in account balances per month.