Mark Bender Email & Phone Number

Frisco, Texas, United States

MentorcliQ is a mentoring software solution that helps organizations launch, support, and grow high-impact employee mentoring programs.

Plano, Texas, United States

Dallas/Fort Worth Area

• Integrated purchase system portal for major hoteliers and golf course industry -- consulted at corporate executive level, VP, IT, Accounting and Finance, and regional managers• Developed/conducted customized portal system training for 1000's of end users -- corporate managers,directors, GMs, Accounting & Finance, Chef, Food & Beverage, Engineering, Housekeeping• Coordinated between suppliers and customers regularly to ensure appropriate product availability, timely… Show more • Integrated purchase system portal for major hoteliers and golf course industry -- consulted at corporate executive level, VP, IT, Accounting and Finance, and regional managers• Developed/conducted customized portal system training for 1000's of end users -- corporate managers,directors, GMs, Accounting & Finance, Chef, Food & Beverage, Engineering, Housekeeping• Coordinated between suppliers and customers regularly to ensure appropriate product availability, timely shipping/deliveries, appropriate pricing and discounts applied, and contract adherence• Facilitated complete handoff to Account Managers and enabled healthy information flow with customers• Actively engaged in updating project management solutions and workflow processes with senior management Show less

Richardson, Texas

Coordinate/lead implementation teams in all meetings, training, contract reviews for all new contract executions. Analyze contract to determine best practice to achieve appropriate results. Serve as POC for each client through all phases of implementation. Act as liaison through highly technical integrations with client and local IT personnel. Ensure complete hand-off to account management. Review/analyze each implementation for best practices and improvement areas via feedback from team and… Show more Coordinate/lead implementation teams in all meetings, training, contract reviews for all new contract executions. Analyze contract to determine best practice to achieve appropriate results. Serve as POC for each client through all phases of implementation. Act as liaison through highly technical integrations with client and local IT personnel. Ensure complete hand-off to account management. Review/analyze each implementation for best practices and improvement areas via feedback from team and client. Perform ad hoc QA on select in-house SaaS pre-release builds for company CIO. Show less

Richardson, Tx

Coordinate all implementation activities, meetings, training, contracts, invoices and supporting activities in all newly signed fixed telecom management, fixed audit, mobility and various uniquely contracted clients. Achieved timely and efficient implementations of all clients resulting in 100% implementation rate. Ensured appropriate hand-off to account management upon implementation completion.

Denton County, Texas

Volunteer time and services for community medical emergency first response organization. Attend training and simulate operations through exercises periodically.

Dallas/Fort Worth Area

Administer/manage Salesforce database system entry, analyze and correct discrepancies. Direct complex transactions of highly known multibillion-dollar corporations. Entry, audit, and analysis prevented lost revenues for both company and client.

Tokyo, Japan

Directly supervised, scheduled, counseled and coordinated training for >104 employees. Responsible for timeliness and efficiency of personnel performance and workflow. Evaluated individual work performance and training levels of all workplace employees and delegated evaluation of subordinates. Developed comprehensive, robust personnel management and training database in Microsoft Access based on increasing organizational necessity for efficient information gathering and reporting.… Show more Directly supervised, scheduled, counseled and coordinated training for >104 employees. Responsible for timeliness and efficiency of personnel performance and workflow. Evaluated individual work performance and training levels of all workplace employees and delegated evaluation of subordinates. Developed comprehensive, robust personnel management and training database in Microsoft Access based on increasing organizational necessity for efficient information gathering and reporting. Coordinated with key local and global Air Force leaders and managers from concept and development through launch and support. Made program permissions based, readily accessible and easily modifiable for use in multiple operating environments. Developed live reports option for instant, real-time, wireless information sharing in group environments and via smart electronic devices. Expanded from local use to implementation in all US Air Force aircraft generation units worldwide. Reclaimed >10K hrs/wk cumulative work time. Trained multiple personnel on the database operation and provided comprehensive and timely support. Developed an operations and DB admin manual to aid in troubleshooting and long-term support.Ensured proper daily stock levels of consumables valued over $5M through continuous training and evaluation of supervisors and line workers; received “Outstanding” ratings following staff inspections on program compliance.Recognized for strong training, development and technical competencies, selected by unit as coordinator of training record digital transformation efforts; ensured consistency of requirements and cross-utilization matching across specializations; completed transition to electronic records systems 6 months ahead of schedule Show less

Tokyo, Japan

Led team of 25 Mx personnel; immediately responsible for personnel training, readiness, daily aircraft availability, and resolution of scheduling conflicts. Reported performance and results directly to maintenance Flight Chief.Continued as aircraft maintainer when necessitated. Maintained currency on the following: C-17, C-5 and KC-10 avionics instruments and flight control systems. Proficient on fuel quantity and management (probes to indicators), engine instruments, E-TCAS, advanced… Show more Led team of 25 Mx personnel; immediately responsible for personnel training, readiness, daily aircraft availability, and resolution of scheduling conflicts. Reported performance and results directly to maintenance Flight Chief.Continued as aircraft maintainer when necessitated. Maintained currency on the following: C-17, C-5 and KC-10 avionics instruments and flight control systems. Proficient on fuel quantity and management (probes to indicators), engine instruments, E-TCAS, advanced flight management, autopilot, caution and advisory, heads up displays, pitot-static, and fly-by-wire systems. Also proficient in applying power, grounding, launch/recovery, mooring, refuel/defuel, jacking, towing, deicing, and ground operations during engine runs. Cross-utilization trained in multiple specialized maint systems and specialties including hydraulics, communications/navigation, Crew Chief tasks, and electrical/environmental. Developed innovative personnel coverage solution; plan execution resulted in a 4x increase in workflow with only a 1.5x increase in line workers; increased mission capabilities and ops success rates.Recognized qualification and proficiency shortcomings on specific aircraft platforms for multiple Mx personnel that necessitated innovative resolution; coord'd with top mgmt to host off-site sys instructors for mass on-site tng on four separate occasions; led to dramatic sys qual and repair capabilities increase by 300% per student.Created team tng and work effort database for use in historical record keeping and performance tracking. Worked jointly with other teams to train, implement and support the database operations.Coordinated daily with numerous outside agencies to facilitate maintenance repair actions and return assets to full mission readiness. Show less

Moody Air Force Base, Georgia

Headed team of 24 employees in avionics equipment inspection repair and aircraft inspections; developed shop safety and training programs; garnered the rating “Outstanding” which served as a model for all affiliated shops.Developed and led thorough process evaluation; revealed >$1.2M repairable items per month improperly identified for repair at distant, off-site facility; reallocated >$60K/month through redirected parts to on-site repair agency.Recognized maintenance… Show more Headed team of 24 employees in avionics equipment inspection repair and aircraft inspections; developed shop safety and training programs; garnered the rating “Outstanding” which served as a model for all affiliated shops.Developed and led thorough process evaluation; revealed >$1.2M repairable items per month improperly identified for repair at distant, off-site facility; reallocated >$60K/month through redirected parts to on-site repair agency.Recognized maintenance repair deficiencies in Isochronal and Phase inspection process; developed intensive multi-unit training initiative; managed transition away from costly delays to consistent completions ahead of schedule.Analyzed work center data from Core Automated Maintenance System database for patterns, errors, inconsistencies and corrections - Corrected DB errors and reported findings to supervision/management.Improved workflow by directing the inspection and removal of non-critical parts repair. Enabled 20% increase repair capability of higher priority line items. Show less

Moody Air Force Base, Georgia

Instructed advanced aircraft avionics systems via lesson plans to onsite & offsite personnel; SME and instructor for all C-130 Instruments and Flight Control Systems, Self Contained Navigation System (SCNS), engine instruments, pitot-static systems, air data systems (CADC, SCADC), autopilot system (AN/AYW-1(v)1), Global Positioning System (GPS), Traffic Collision Avoidance System (TCAS), C-12 Digital Compass, N-1 Analog Compass, AC capacitive fuel quantity systems (probes to indicators), and… Show more Instructed advanced aircraft avionics systems via lesson plans to onsite & offsite personnel; SME and instructor for all C-130 Instruments and Flight Control Systems, Self Contained Navigation System (SCNS), engine instruments, pitot-static systems, air data systems (CADC, SCADC), autopilot system (AN/AYW-1(v)1), Global Positioning System (GPS), Traffic Collision Avoidance System (TCAS), C-12 Digital Compass, N-1 Analog Compass, AC capacitive fuel quantity systems (probes to indicators), and basic soldering with 100% objective completion and graduation rate.Recognized pressing training needs of Warner Robins avionics Mx personnel; successfully trained 10 maintainers on all available; significantly improved aircraft inspection/repairs and reduction of product turn-around time.Developed local information management system and intranet to fill need for global, instant access to training resources; provided instant and consistent availability to latest work-area information, tools, training aids, and reports to all instructors and higher management via central Windows server and network.Managed instructor/student technology systems integration in 10 classroom settings, 10 instructor stations, one training development platform and four office management stations; created learning environment with latest fully networked technologies; improved classroom efficiency and access to advanced training materials.Recognized opportunities to provide training to off-site repair agencies. Increase of trained personnel resulted in significant improvement of off-site aircraft inspection/repairs and reduction of product turn-around time.Developed local information management intranet via Dreamweaver and hand-coded HTML, Javascript, and CSS. Provided instant availability to latest information, tools, training aids, and reports to all instructors and management.Key technologies: Microsoft Office/PowerPoint, Adobe Flash, Premier, Dreamweaver, CBT & eLearning development Show less

Moody Air Force Base, Georgia

Supervised and trained 12 employees as lead maintenance technician on C-130 E/H/H-3 and HH-60G Pave Hawk. Developed training initiatives, evaluated work performance and facilitated performance growth with a focus on troubleshooting and solution techniques.Hand-picked by management to work above pay grade and perform lead role as maintenance expediter during six month personnel shortfall. Directed all aspects of maintenance, repair and readiness.Recognized and trusted as a… Show more Supervised and trained 12 employees as lead maintenance technician on C-130 E/H/H-3 and HH-60G Pave Hawk. Developed training initiatives, evaluated work performance and facilitated performance growth with a focus on troubleshooting and solution techniques.Hand-picked by management to work above pay grade and perform lead role as maintenance expediter during six month personnel shortfall. Directed all aspects of maintenance, repair and readiness.Recognized and trusted as a highly effective trainer and supervisor; hand selected and promoted by management to coveted full time C-130 avionics systems instructor for entire U.S. southeast region. Show less

Bachelor Of Science (Bs) In Business Administration, Magna Cum Laude, Business Administration And Management, General

Associate Of Science (A.S.), Instructor Of Technology & Military Science

Associate Of Science (A.S.), Avionics Systems Technology