Northpoint Commercial Finance is a floor plan finance company that has a common belief centered around the customer which supports and establishes new partnerships and existing business in targeted industries with manufactures, distributors and dealers with a proven successful track record of creating comprehensive, customized programs while delivering superior customer service.

Directly managed a portfolio of local merchants to ensure defined successful performance objectives are met and exceeded thru segmentation and targeting capabilities to improve merchant offers and sales revenues. Works proactively with high level merchants to develop marketing calendar and strategy to drive incremental sales and increase merchant visibility and maximum exposure to program members.

Rewards & Loyalty Partnership Programs with business development thru marketing and advertising. Responsible for sourcing and closing local merchants in active markets to participate in Cartera owned and operated consumer loyalty program Offerlink. Excellent communication, organizational and strong closing skills with a consultative sales approach to determine client needs in order to develop a unique successful program offer. Executes sales campaigns through the lens of the defined sales process while maintaining all prospect activity in SFDC with specific opportunity related information and client security.

Internet advertising and marketing in brand recognition using websites and SEO products. Responsible for contacting current and non-advertisers for the purpose of selling all internet, print and direct mail yellow page advertising program. Prepared all necessary forms, document and sample layouts to process, complete and finalize all programs for publishing, fulfillment and billing of all sold accounts.

Planned, scheduled and coordinated support and leadership for a sales team responsible for selling all internet and print advertising programs with high performance and measured success. Ensured that all sales representatives completed and reached personal goals and counseling within all facets of the job to maintain a very aggressive sales quota. Developed a sales strategy with action plans for my team that used coaching and leadership which took my first assigned sales team from under 75% to over 105% in one sales quarter.

Trained, developed and counseled all initial new hire sales employees for the internet advertising department including programs and marketing products. Responsible for the classroom instruction plans, schedules and daily criteria with regards to testing and role plays of sales employees. Conducted telephone follow up training with each class to further develop, mentor and support training on the sales floor. Served as the sales expert in teaching and supporting new products with fellow managers and all other support staff. Assisted and developed the new 2008 Cyber IST training agenda for initial training and development.

Internet advertising and marketing in brand recognition using YP.com, websites and SEO products. Responsible for meeting aggressive sales quotas and objectives with target recanvass accounts and non-advertisers. Prepared internet layouts and background information for specific programs and internet listing arrangements to meet the needs of each type business for new advertising products.

Responsible for the day to day oversight of the overall quality, safety and security assurance of the onboard products and cabin services. Implemented strategic initiatives which maximized our competitive edge while acting as a liaison between the various business partners and suppliers, Delta catering operation and Inflight services. Performed quality assurance audits in catering facilities and on board aircraft resulting in cost savings by resolving non-compliance and quality issues of catering services. Constant focus and adherence to published policies, procedures and provisioning specifications for continuous improvements of supplier performance while supporting corporate, division and departmental key initiatives. Maintained knowledge of catering processes and procedures including methods and regulations driven by Delta, TSA, Customs, HAACP, USDA and FDA to promote a safe, secure and reliable catering operation.

Managed the daily operation of arriving and departing customers and flights. Provided guidance and initial training to new employees. Handled distressed and irate passengers while ensuring the on time departure of flights with compliance around proper communication and operational support to all airport customer service work areas to ensure all Delta procedures of safety and security was followed correctly.