Service Delivery Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Mark Joffe Email & Phone Number
Service Delivery Manager @ Oritain | Skilled Multi-tasker | Problem Solver | Communication Specialist
at
Oritain
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Service Delivery Manager @ Oritain | Skilled Multi-tasker | Problem Solver | Communication Specialist
Location
Greater Brighton And Hove Area, United Kingdom, United Kingdom
Company size
Who is Mark Joffe? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Mark Joffe is listed as Service Delivery Manager @ Oritain | Skilled Multi-tasker | Problem Solver | Communication Specialist at Oritain, a company with 43 employees, based in Greater Brighton And Hove Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Mark Joffe.
Mark Joffe previously worked as Service Delivery Manager at Oritain and Service Engineer at Pole Star Global. Mark Joffe holds Bachelor'S Degree, Film/Cinema/Video Studies, 2.1 from University Of South Wales.
Company email context
Email format at Oritain
This section adds company-level context without repeating Mark Joffe's masked contact details.
Oritain
Review company-level records connected to Mark Joffe before choosing the right outreach path.
Profile bio
About Mark Joffe
With over a decade of experience in customer support, compliance, and operations, I am a seasoned professional dedicated to driving excellence in service delivery and operational efficiency. Currently serving as a Service Engineer at Pole Star Global, I specialize in managing complex customer inquiries, resolving technical issues, and ensuring compliance with industry standards.
Listed skills include Independent Film, Documentaries, Film, Translation, and 37 others.
Current workplace
Mark Joffe's current company
Company context helps verify the profile and gives searchers a useful next step.
Oritain
10 roles
Mark Joffe work experience
A career timeline built from the work history available for this profile.
Service Engineer
- Acted as the first point of contact for all incoming queries from customers and distributors.
- Provided training and support for new customers, identifying ongoing training needs for existing customers on new products.
- Maintained regular contact with customers and distributors to build strong relationships.
- Collaborated with Sales, Finance, and Technical Support teams to meet customer expectations.
- Contributed to new product development and implementation.
Mar 2023 - Jul 2024
Complaints Specialist
- Improved customer complaints processes and procedures in a FinTech setting
- Participated in staff training
- Advised customer-facing staff members on best practices
- Investigated and handled complex cases and customer complaints
- Composed and submitted complaints reports to the Financial Ombudsman Service
- Monitored and reported on regulatory and trends
Mar 2022 - Jan 2023
Complaints Manager
- Established and managed complaints department across 5 jurisdictions
- Led team of complaints handlers to ensure efficient resolution of customer queries
- Compiled and submitted regulatory reports and correspondence
- Conducted data analysis to identify and address potential issues and trends
Sep 2018 - Feb 2022
Complaints Officer
Panserve Ltd
Aug 2016 - Aug 2018
Quality Assurance & Player Protection Specialist
Panserve Ltd
Aug 2015 - Aug 2016
Payments Administrator
Panserve Ltd
Nov 2014 - Aug 2015
Customer Service Specialist
Panserve Ltd
Feb 2014 - Oct 2014
Festival Producer
I produced two annual iterations of the Bicycle Film Festival Brighton which included several events in venues across the city.
Sep 2014 - Sep 2016
Freelance Translator/Researcher
Wild Dream Films Ltd
Various documentary film projects for international broadcasters such as National Geographics, History Channel USA, Channel 4.
Sep 2009 - Dec 2012
Team & coworkers
Colleagues at Oritain
Other employees you can reach at oritain.com. View company contacts for 43 employees →
TM
Teodora Markovic
Colleague at Oritain
London, England, United Kingdom, United Kingdom
View →
JH
Jazz Houghton-Swain
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
ZK
Zoe Keay
Colleague at Oritain
London, England, United Kingdom, United Kingdom
View →
BT
Ben Tomkins
Colleague at Oritain
Washington, District Of Columbia, United States, United States
View →
AC
Andy Cho
Colleague at Oritain
Auckland, Auckland, New Zealand, New Zealand
View →
MM
Michela Mossali
Colleague at Oritain
Milan, Lombardy, Italy, Italy
View →
MM
Mitra Mohamadi Darestani
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
TC
Tom Chin
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
JJ
Judy Jewell
Colleague at Oritain
New Zealand, New Zealand
View →
MM
Megan Miller
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
Teodora Markovic
Colleague at Oritain
London, England, United Kingdom, United Kingdom
View →
JH
Jazz Houghton-Swain
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
ZK
Zoe Keay
Colleague at Oritain
London, England, United Kingdom, United Kingdom
View →
BT
Ben Tomkins
Colleague at Oritain
Washington, District Of Columbia, United States, United States
View →
AC
Andy Cho
Colleague at Oritain
Auckland, Auckland, New Zealand, New Zealand
View →
MM
Michela Mossali
Colleague at Oritain
Milan, Lombardy, Italy, Italy
View →
MM
Mitra Mohamadi Darestani
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
TC
Tom Chin
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
JJ
Judy Jewell
Colleague at Oritain
New Zealand, New Zealand
View →
MM
Megan Miller
Colleague at Oritain
Dunedin, Otago, New Zealand, New Zealand
View →
2 education records
Mark Joffe education
Bachelor'S Degree, Film/Cinema/Video Studies, 2.1
Hnd Management, Human Resources Management/Personnel Administration, General, 1.1
FAQ
Frequently asked questions about Mark Joffe
Quick answers generated from the profile data available on this page.
What company does Mark Joffe work for?
Mark Joffe works for Oritain.
What is Mark Joffe's role at Oritain?
Mark Joffe is listed as Service Delivery Manager @ Oritain | Skilled Multi-tasker | Problem Solver | Communication Specialist at Oritain.
Where is Mark Joffe based?
Mark Joffe is based in Greater Brighton And Hove Area, United Kingdom, United Kingdom while working with Oritain.
What companies has Mark Joffe worked for?
Mark Joffe has worked for Oritain, Pole Star Global, Tymit, Marathonbet, and Panserve Ltd.
Who are Mark Joffe's colleagues at Oritain?
Mark Joffe's colleagues at Oritain include Teodora Markovic, Jazz Houghton-Swain, Zoe Keay, Ben Tomkins, and Andy Cho.
How can I contact Mark Joffe?
You can use AeroLeads to view verified contact signals for Mark Joffe at Oritain, including work email, phone, and LinkedIn data when available.
What schools did Mark Joffe attend?
Mark Joffe holds Bachelor'S Degree, Film/Cinema/Video Studies, 2.1 from University Of South Wales.
What skills is Mark Joffe known for?
Mark Joffe is listed with skills including Independent Film, Documentaries, Film, Translation, Online Research, Film Production, Lithuanian, and Directing.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Mark Joffe you were looking for.
View similar profiles
