Marko Toro Radojević Email & Phone Number

Madrid, Community Of Madrid, Spain

- Providing explanatory documentation on how the hiring process works on Oyster and answering ad-hoc questions quickly and accurately using a wide range of sources;- Forming lasting relationships with customers and understanding their needs from Oyster;- Following team processes and best practices including playbooks and using internal knowledge sources;- Ensuring information required from customers is captured and processed accurately to create quality documentation that is correct the first time, using tools such as Google forms, sheets, and the Oyster platform;- Ensuring complete and accurate data e.g. financial data, and admin data, is held on the Oyster platform to underpin smooth employment for a Team Member and a seamless experience for the Customer;- Providing feedback and/or actively maintaining our customer self-service tools (e.g. FAQs, Public Country Profiles, etc.) so that we can help the customer help themselves as much as possible, as well as internal knowledge sources and team processes;- Keeping up to date with Product releases or changes to process and provide feedback on the Oyster platform which will improve the online workflows and customer experience;- Completing ongoing upskilling to meet agreed KPIs;- Work alongside the Customer Support Team to create a delightful Customer and Team Member experience.

Barcelona, Catalonia, Spain

- Developing trust relationships with a portfolio of major LabsMobile clients- Acquiring a thorough understanding of key customer needs and requirements- Expanding the relationships with existing LabsMobile customers by continuously proposing solutions that meet their objectives- Training sessions- Serve as the link of communication between key customers and LabsMobile teams- Help in resources and support tools - training- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics- Communication with clients in both, English and Spanish

Novi Sad, Voivodina, Serbia

- Transfer clients from sales to the success stage & monitor client's activity - from onboarding to renewal- Organize and participate in client meetings (mostly editors and journalists) and work with them to ensure they get the maximum value from our products- Work closely with the product team on feature rollouts and creating and maintaining documentation- Closely cooperate with the support and sales team- Communication with clients in both, English and Spanish language- Everyday cooperation and projects with the Digital Marketing team- Translating the whole application and its features: English to Spanish

Http://Www.Upwork.Com/O/Profiles/Users/_~018B168Bff05495Abc/

Freelance translation - English/Serbian/Croatian and English/SpanishCustomer relations - customer success, customer support, customer satisfactionPrezi, PowerPoint, and KeyNote presentationsTranscreation,Localization,Creative writing, content writing, creative writingProofreadingCV and cover letter edit

London, England Metropolitan Area

- language/linguist consultancy- making sure that the best, most common words in the Serbian language are used- making sure that no unsuitable words end up in the 3-word addresses- checking and rating voice recordings in the Serbian language

Croatia

itinari aims at becoming the reference platform for travelers and adventure-lovers willing to get inspired by unique experiences across Europe and qualitative content.Writing stories and tips & advises about Croatia and all interesting locations following the SEO standards od the modern content creating. Mapping Croatia and Europe with my impressions about the places I've visited and about the interesting places you should see.

Serbia

• Providing services to clients via phone and e-mail in Spanish and English language• Troubleshooting replacement parts, the whole product or the repair of the supplied product• Processing claims• Providing specific information related to the product• Analyzing customers' feedbacks via email, phone, seller ratings, and product ratings. Define a catalog of measures to optimize products, content, and processes• Work closely together with purchase and sales team• Content translation and editing

Serbia

- Provide computer-based Online English tutorial lessons to foreign students through Skype. - Prepare lesson plans and materials in advance- Deal with foreign student from different levels and with different age groups

Novi Sad

- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems in the Spanish language - Provide data and guides to help the sales team- Manage sales tracking tools and report on important information- Keep a record of sales trends (Spanish and Portuguese market)- Review pending orders and specific customers requests to ensure excellent customer service and customer experience- Suggest sales process improvements

Serbia

Planing event - students' linguistics conference
Managing groups of students/volunteers
Communication with University and faculties
Creating event plan and organizing duties
Publishing official event booklet
Controlling achievement and overall results of the project
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Student Linguistic Conference took part at University of Kragujevac 12-14 May 2017

Serbia

Proofreading faculty books and other publications; correcting spelling mistakes and grammatical errors; sub-editing text written by a number of authors to ensure consistent house style; liaising regularly with authors and publishers by phone and email; resolving queries directly with the author or department;

Aveiro Area, Portugal

As a volunteer in local youth association I was involved in all kinds of projects Agora is organizing.- Organizing, co-organizing events- Social networks campaigns- Marketing and guerilla marketing - Local/field promotion- Conducting theatre and language workshops- Writing creative content for web and Facebook page- Cooperation with other national and international organizations

Serbia

Provide lessons of Serbian language and culture lessons to foreign students at the University of Kragujevac, Serbia. Preparing and organizing lesson materials and conducting lessons. Making lesson materials, conducting both speaking and grammar lessons.

Serbia

Implementing questionaries and exploration of the market in Serbia.Online questionaries. Team and individual research and/or interviewing. Organise the results and pass them back to the market research organisation. Attend an agency information session (briefing).

Kragujevac, Serbia

Working with Library clients, organizing books, book publishing, maintaining the Library's website, organizing exhibitions and other events at the Library, data collection about Library and books, cooperation with other libraries, front desk / customer care.

Serbia

Planing event - festival of cultureManaging groups of students/volunteersCommunication with University and culture centresCreating event plan and organizing dutiesPublishing official event booklet Controlling achievement and overall results of the project---------------------------------------------------------------------https://www.youtube.com/watch?v=zEG0xeJuKrwhttps://www.youtube.com/watch?v=4ziZJP_pNDk

Serbia

Kragujevac

- producing new content and writing it in an interesting and appealing manner- sourcing images and artwork, and commissioning photographers- liaising with clients or internal departments- maintaining the site once it is live and ensuring the information is accurate.

Kragujevac, Serbia

- serving a range of customers;- bookstore manager deputy; - dealing with enquiries and identifying customer needs;- offering advice and recommending books, where appropriate;- maintaining up-to-date knowledge of current titles and changes in the market;- undertaking bibliographic work using computer or print sources to identify and locate titles;- processing customer orders and book reservations;- dealing with mail order, email and web-based orders - although this applies only in certain businesses;- buying from catalogues and publishers' representatives - negotiating prices with sellers;- paying and processing invoices;- creating in-store and window displays;- maintaining commercial awareness including identifying business and promotional opportunities;- helping with book events, including organising talks, signing sessions and reading groups;- liaising with teaching and library staff on set texts in academic shops;- undertaking general housekeeping duties, such as unpacking, stock replenishment and tidying.

Master’S Degree, Linguistics, 9,85/10

Activities and Societies: - Дани културе 3 - Culture Days 3, Kragujevac, Serbia - Fourth students’ linguistic conference StuLiKon, 24th.

Bachelor’S Degree, Serbian Language And Literature, 9/10

Activities and Societies: Student organization: PR team; Drama clubSerbian language, Serbian Literature, Linguistics, World literature.

High School, Scientific (Chemistry, Math, Physics, Biology), 4,5/5

Activities and Societies: Drama group, Group work, Publishing/proofreading @ student organization