Mark Reese Email & Phone Number

Conshohocken, Pennsylvania, United States

-Customer Care ASTM Direct Customers: Focus on all international customers, assist customer choose and set up authenticated access methods to the ASTM Compass platform, create and distribute training documentation, perform live demos of the platform. -Customer Care 3rd Party Platform Customers: Participated in customer discovery sessions, developed.

Conshohocken, Pennsylvania, United States

-Level I: Continued with Level I responsibilities.-Level II: Liaised directly between Customer Service and IT to resolve advanced troubleshooting issues, perform UAT testing, and assist in roll-out of system updates.-Training: Onboarded new hires, developed and updated training material, and migrated training documentation from html page to Atlassian.

Conshohocken, Pennsylvania, United States

-Customer Support: Process orders and payments over the phone and online, answer inquiries, and guide users through the ASTM platforms. -IT Support: Learn basic IT background processes and troubleshooting. -International Customer Service: Assisted Spanish speaking customers, translated documentations and marketing materials from English into Spanish.

Sartomer BU, Exton

-Export: Work with supply chain to fulfill orders, and freight forwarder to organize shipments and documentation needed by the customer-Import: Analyze stock requirements, place orders, and work with suppliers and freight forwarders to complete importation of goods-Sampling: Work with supply chain to stock and manage sampling warehouse, and fulfill sample.

King Of Prussia, PA

-SAP Data Entry: Add new customers or update customer information from Excel spreadsheets-Data Analysis: Identify and correct data inconsistencies, system redundancies, and use data from SAP to look up costomers and connect them with other data bases

Fairless Hills, PA

-Leadership: Assist in spearheading PetSmart initiatives within the store-Training: Educate new hires in customer assistance and application of PetCare knowledge-Customer Service: Educate new customers and guide them in their search for the best small pet for their needs; Assist Pet Parents find the products or animals they are looking for

China

• Marketing: Create blogs about new experiences, cultural differences, fun facts, and trips in China while encouraging others to teach abroad through CIEE

Jiujiang, China

• Teaching: Developed a curriculum and exams, managed classroom activities, and facilitated learning for Chinese freshman and sophomore business oral and aural skills classes
• Education: Helped students understand business through multi-cultural education and real world projects and practice
• Cultural Understanding: Generated an open environment for cultural exchange and understanding for both teacher and students

Seville

Translation: Translated a number of academic documents that were sent from the Seville branch to Universities across the United StatesEditing: Edited original documents and documents translated by non-native English speakers

Santiponce, Spain

• Teaching: Created lesson plans to assist English, Math, Science, Social Studies, and Technology classes through lesson planning and grading
• Translation: Translated parts of the Science book and many Technology handouts.

• Customer Service: Dealt with residents and parents with a variety of issues
• Desk Work: Scheduled shifts, organized and distributed mail and packages, preformed inventory, and dealt with classified information
• Organization: Organized packages along with office inventory

-Program Planning: Planned monthly programing for residentsJudicial Work: Carried out judicial rules, and worked with police and other security personnel -Leadership Skills: Took lead other RA's in programing hall wide events-Communication Skills: learned to communicate with others in regards to personal problems, judicial issues, teaching about important.

-Salesmanship: Sold products with personality, attitude, and knowledge of the product-Customer Service: Entertained customers through performance

-Teaching Skills: followed lesson plans, kept children well-behaved and attentive, and properly utilized an assistant-Planning and Coordination skills: planned a rotation to teach children about the Christmas story through a different perspective, found and purchased supplies, and coordinated teachers and assistants.(Voluntary Position as part of.

Master'S Degree, Business Administration And Management, General

B.A, Spanish For The Professions

Activities and Societies: CU Gold Leadership Program CU Opera ProgramSpanish (9 years) Chinese (2 years) French (1 semester) Study Abroad.

Education record

Activities and Societies: El coro universitarioAttended El Instituto Fraknlin, a school with in the university for American students, and.