Mark Reese Email & Phone Number

Conshohocken, Pennsylvania, United States

-Customer Care ASTM Direct Customers: Focus on all international customers, assist customer choose and set up authenticated access methods to the ASTM Compass platform, create and distribute training documentation, perform live demos of the platform. -Customer Care 3rd Party Platform Customers: Participated in customer discovery sessions, developed customer communication processes, created documentation for customer and their end users, and created and implemented user acceptance testing. -Sales: Managed $300K base of high-turnover customers, ensuring renewal and upselling where possible. Worked with other representatives to update SalesForce data base. -Special Projects: Streamlined and cleaned up accounting process to reduce unpaid invoice, used import/export experience to assist international customers receive their proficiency testing samples, developed communication process from customer contact to completion of sale for new cannabis testing programs, continued Spanish translation work.-Covered for Director of Latin America for two months processing renewals, following up on leads, and other sales functions.

Conshohocken, Pennsylvania, United States

-Level I: Continued with Level I responsibilities.-Level II: Liaised directly between Customer Service and IT to resolve advanced troubleshooting issues, perform UAT testing, and assist in roll-out of system updates.-Training: Onboarded new hires, developed and updated training material, and migrated training documentation from html page to Atlassian Confluence page.-Managerial Support: Performed day-to-day managerial tasks while management was out, including distribution of work to Level I, ensuring safety of confidential documentation, and assisting Level I.

Conshohocken, Pennsylvania, United States

-Customer Support: Process orders and payments over the phone and online, answer inquiries, and guide users through the ASTM platforms. -IT Support: Learn basic IT background processes and troubleshooting. -International Customer Service: Assisted Spanish speaking customers, translated documentations and marketing materials from English into Spanish, worked closely with Sales Manager for the director of Latin America

Sartomer Bu, Exton

-Export: Work with supply chain to fulfill orders, and freight forwarder to organize shipments and documentation needed by the customer-Import: Analyze stock requirements, place orders, and work with suppliers and freight forwarders to complete importation of goods-Sampling: Work with supply chain to stock and manage sampling warehouse, and fulfill sample orders from Salesforce and direct customer requests-Process Optimization: Create SAP procedures for domestic and international samples, and work with IT group to optimize website to SAP sample order process

King Of Prussia, Pa

-SAP Data Entry: Add new customers or update customer information from Excel spreadsheets-Data Analysis: Identify and correct data inconsistencies, system redundancies, and use data from SAP to look up costomers and connect them with other data bases

Fairless Hills, Pa

-Leadership: Assist in spearheading PetSmart initiatives within the store-Training: Educate new hires in customer assistance and application of PetCare knowledge-Customer Service: Educate new customers and guide them in their search for the best small pet for their needs; Assist Pet Parents find the products or animals they are looking for

China

•Marketing: Create blogs about new experiences, cultural differences, fun facts, and trips in China while encouraging others to teach abroad through CIEE

Jiujiang, China

•Teaching: Developed a curriculum and exams, managed classroom activities, and facilitated learning for Chinese freshman and sophomore business oral and aural skills classes•Education: Helped students understand business through multi-cultural education and real world projects and practice•Cultural Understanding: Generated an open environment for cultural exchange and understanding for both teacher and students

Seville

Translation: Translated a number of academic documents that were sent from the Seville branch to Universities across the United StatesEditing: Edited original documents and documents translated by non-native English speakers

Santiponce, Spain

•Teaching: Created lesson plans to assist English, Math, Science, Social Studies, and Technology classes through lesson planning and grading •Translation: Translated parts of the Science book and many Technology handouts.

•Customer Service: Dealt with residents and parents with a variety of issues•Desk Work: Scheduled shifts, organized and distributed mail and packages, preformed inventory, and dealt with classified information•Organization: Organized packages along with office inventory

-Program Planning: Planned monthly programing for residentsJudicial Work: Carried out judicial rules, and worked with police and other security personnel -Leadership Skills: Took lead other RA's in programing hall wide events-Communication Skills: learned to communicate with others in regards to personal problems, judicial issues, teaching about important issues, etc. -Problem Solving Skills: solved residents' problems, how to reach-out to residents, and linguistics of programming

-Salesmanship: Sold products with personality, attitude, and knowledge of the product-Customer Service: Entertained customers through performance

-Teaching Skills: followed lesson plans, kept children well-behaved and attentive, and properly utilized an assistant-Planning and Coordination skills: planned a rotation to teach children about the Christmas story through a different perspective, found and purchased supplies, and coordinated teachers and assistants.(Voluntary Position as part of Pennsylvania's Senior Project)

Master'S Degree, Business Administration And Management, General

B.A, Spanish For The Professions

Activities and Societies: CU Gold Leadership Program CU Opera ProgramSpanish (9 years) Chinese (2 years) French (1 semester) Study Abroad.

Education record

Activities and Societies: El coro universitarioAttended El Instituto Fraknlin, a school with in the university for American students.