Mark Sayers Email & Phone Number

I am currently the Support Administrator for TeamDynamix, a technology company with powerful ITSM and PPM tools. My job duties involve responding to daily customer support items submitted to our custom ticketing platform or in our Questions forums. I provide a high level of initial Tier 1 and Tier 2 level support for our customers. I am also responsible for reviewing our Knowledge Base periodically to identify gaps in product knowledge available to our customers, enter those gaps as requests… Show more I am currently the Support Administrator for TeamDynamix, a technology company with powerful ITSM and PPM tools. My job duties involve responding to daily customer support items submitted to our custom ticketing platform or in our Questions forums. I provide a high level of initial Tier 1 and Tier 2 level support for our customers. I am also responsible for reviewing our Knowledge Base periodically to identify gaps in product knowledge available to our customers, enter those gaps as requests for knowledge creation, and write or ensure the content is written and published in a timely fashion.I am highly motivated, able to work with minimal levels of daily management, detail oriented, and able to manage time well to ensure all customer needs are met in a satisfactory fashion to the standards they expect. I have 8+ years of customer support experience currently, and am looking to become further involved in Support or a position involving Network Administration. Show less

Assist law enforcement officers with accessing and using the tools located on our site. This included everything from ensuring their accounts were up to date, to changing passwords, to instructing them how to use the various aspects of each tool. Main communication method with our users was via phone call, so we received several calls per day per agent.Secondary function included providing sheriff's offices and U.S. Marshals assistance with information regarding sex offenders, being… Show more Assist law enforcement officers with accessing and using the tools located on our site. This included everything from ensuring their accounts were up to date, to changing passwords, to instructing them how to use the various aspects of each tool. Main communication method with our users was via phone call, so we received several calls per day per agent.Secondary function included providing sheriff's offices and U.S. Marshals assistance with information regarding sex offenders, being knowledgeable with sex offender laws and registration requirements, and communicating with sex offenders when they contacted our department to ask about things like traveling in or through Ohio, and registration requirements they would have to adhere to. Show less

Bachelor'S, Computer Information Systems

Specialized in Information System Security

Bachelor Of Computer Information Systems, Network System Security