Mathilde Seisen Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Responsibilities:- Develop and maintain project governance frameworks and standards- Review current and upcoming projects and prioritize projects based on strategic objectives and optimum resource allocation- Allocate resources based on project scope, skills, availability- Develop and report on project performance metrics- Provide guidance, mentoring and.

Australia

Key responsibilities:- Manage the end-to-end delivery of SaaS implementation to mid-tier and enterprise clients.- Manage cross-disciplinary project teams.- Create and maintain project documentation to ensure project progress (project schedule, action log, risk register, stakeholder analysis, RACI matrix, project status reports, etc).- Collaborate with.

Sydney, New South Wales, Australia

• Achievements:
• Conducted an in-depth review and analysis of the implementation flow. This project enabled the product team to get a detailed end-to-end understanding of the technical steps involved in the data handling and the.
• Successfully implemented Asana as the data task management system, leading to enhanced visibility across both client implementations and team workload. This was a Lean initiative aiming at reducing Waiting, Motion.
• Coordinate and oversee the end-to-end delivery of onboarding projects for Enterprise clients.
• Provide subject matter expertise to support solution designs.
• Lead a team of three implementation processors, ensuring compliance with quality requirements.

Sydney, New South Wales, Australia

• Achievements:
• Lead the implementation of Ordermentum with 11 Enterprise Clients in 18 months, representing a network revenue growth of 20% at the peak of the pandemic.
• Successfully designed and implemented an ordering process for clients using GlobalBake.Key responsibilities:
• Coordinate and oversee the end-to-end delivery of onboarding projects for Enterprise clients (from sales to solution design to delivery)
• Regularly engage with a portfolio of 20+ Enterprise clients.
• Track and report on weekly key metrics.

The Rocks, New South Wales, Australia

• Achievements:
• Successfully re-designed the data task processing system, reducing onboarding time by 30%
• Successfully implemented a data processing team offshore (on-time and on-budget)
• Successfully led a data classification project (on-time and on-budget)
• Successfully implemented a processing system for the Growth Engine feature, leading a team of 2 through data integrity control, communication with clients and reporting.Key responsibilities:
• Develop and implement systems and processes to improve the performance of the customer success team.

Sydney, Australia

• Achievements:
• Implemented an online ordering platform (on-time and on-budget).
• Organised and run workshops for internal stakeholders for the rollout of the online platform.
• Implemented a daily DIFOT for all internal stakeholders.
• Remodelled the customer service activities and decreased the level of data entry errors by 50%.Key responsibilities:
• Develop and implement processes within the customer service team.

• Achievements:
• Promoted Head of Customer Service after 5 months.Key responsibilities:
• Process and verify the accuracy of the customers’ orders in SAP.
• Offer the highest level of support to our customers, vendors and retail outlets.
• Troubleshoot issues as they arise and work with internal stakeholders to resolve.
• Support the sales team with the processing of new customer credit application.

Sydney, Australia

• Provide a unique experience with exceptional customer service
• Create a rotating roster and control weekly wages
• Ensure the service procedures are respected
• Provide ongoing training to the team
• Identify opportunities for best practice and continuous improvement
• Closely supervise stock levels, by tracking sales trend, purchases and wastage.

Sardegna, Italy

Centre Commercial V2 Villeneuve D'ascq

Greece

Lyon, Auvergne-Rhône-Alpes, France

Brussels Metropolitan Area

Marbella, Andalusia, Spain

Graduate Diploma, Project Management

Ba Psychology, Psychology, Second Class Honours - A Division

Ba International Business, International Business, Second Class Honours - B Division