Mathilde Seisen Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Responsibilities:- Develop and maintain project governance frameworks and standards- Review current and upcoming projects and prioritize projects based on strategic objectives and optimum resource allocation- Allocate resources based on project scope, skills, availability- Develop and report on project performance metrics- Provide guidance, mentoring and support to a team of 6 project managers- Collaborate with other team leaders on improvement initiativesAchievements:- Created the very first monthly reporting on implementation performance- Designed and implemented a workload forecast system- Designed and implemented a process for internal project resource request and allocation- Designed and implemented the first estimation tool to provide Business Representatives a cost estimate during tenders- Re-designed the project initiation phase

Australia

Key responsibilities:- Manage the end-to-end delivery of SaaS implementation to mid-tier and enterprise clients.- Manage cross-disciplinary project teams.- Create and maintain project documentation to ensure project progress (project schedule, action log, risk register, stakeholder analysis, RACI matrix, project status reports, etc).- Collaborate with clients to drive desired outcomes and successful project delivery.- Provide support to Business Development representatives for enterprise projects, offering project expertise and guidance.Achievements:- Promoted PMO lead after a year

Sydney, New South Wales, Australia

Achievements:• Conducted an in-depth review and analysis of the implementation flow. This project enabled the product team to get a detailed end-to-end understanding of the technical steps involved in the data handling and the implementation process, leading to product enhancement while enabling the Customer Success team to align on best implementation practices.• Successfully implemented Asana as the data task management system, leading to enhanced visibility across both client implementations and team workload. This was a Lean initiative aiming at reducing Waiting, Motion, Transportation and Excess Processing wastes in the existing process.Key responsibilities:• Coordinate and oversee the end-to-end delivery of onboarding projects for Enterprise clients.• Provide subject matter expertise to support solution designs.• Lead a team of three implementation processors, ensuring compliance with quality requirements.• Coordinate the set-up phase of all onboarding projects and prioritise to meet the company’s objectives.• Prepare and present project briefs with key metrics to support initiatives and decision-making.• Report all Enterprise milestones, opportunities, and risks to the executive team.

Sydney, New South Wales, Australia

Achievements:• Lead the implementation of Ordermentum with 11 Enterprise Clients in 18 months, representing a network revenue growth of 20% at the peak of the pandemic.• Successfully designed and implemented an ordering process for clients using GlobalBake.Key responsibilities:• Coordinate and oversee the end-to-end delivery of onboarding projects for Enterprise clients (from sales to solution design to delivery)• Regularly engage with a portfolio of 20+ Enterprise clients.• Track and report on weekly key metrics.• Periodically review the Customer Success Team processes and templates to improve efficiency.

The Rocks, New South Wales, Australia

Achievements:• Successfully re-designed the data task processing system, reducing onboarding time by 30%• Successfully implemented a data processing team offshore (on-time and on-budget)• Successfully led a data classification project (on-time and on-budget)• Successfully implemented a processing system for the Growth Engine feature, leading a team of 2 through data integrity control, communication with clients and reporting.Key responsibilities:• Develop and implement systems and processes to improve the performance of the customer success team.• Implement, train and lead a team of five data processors offshore.• Prepare and present project briefs with key metrics to support initiatives and decision-making.• Coordinate the set-up phase of all on-boarding projects and prioritise to meet the objectives.• Coordinate the rollout of the Growth Engine feature, providing up-to-date documentation and technical support to the Customer Success team and to the clients.• Report on Growth Engine risks and opportunities to drive product efficiencies.• Coordinate information flows and provide documentation to the Customer Success Team ahead of feature rollouts.• Prepare and maintain a weekly sales report.

Sydney, Australia

Achievements: • Implemented an online ordering platform (on-time and on-budget).• Organised and run workshops for internal stakeholders for the rollout of the online platform.• Implemented a daily DIFOT for all internal stakeholders.• Remodelled the customer service activities and decreased the level of data entry errors by 50%.Key responsibilities:• Develop and implement processes within the customer service team.• Coordinate information flows between internal stakeholders (supply chain and sales).• Provide sales and administration support for key accounts.• Assist the logistics team with the development and creation of efficient delivery runs.• Assist the packing team with creating efficient packing and delivery notes.• Report daily on credit notes.• Lead a team of 7 customer service representatives and coordinate their daily activities.

Achievements:• Promoted Head of Customer Service after 5 months.Key responsibilities:• Process and verify the accuracy of the customers’ orders in SAP.• Offer the highest level of support to our customers, vendors and retail outlets.• Troubleshoot issues as they arise and work with internal stakeholders to resolve.• Support the sales team with the processing of new customer credit application.• Investigate and address customer delivery issues.

Sydney, Australia

• Provide a unique experience with exceptional customer service• Create a rotating roster and control weekly wages• Ensure the service procedures are respected• Provide ongoing training to the team• Identify opportunities for best practice and continuous improvement• Closely supervise stock levels, by tracking sales trend, purchases and wastage.

Sardegna, Italy

Centre Commercial V2 Villeneuve D'Ascq

Greece

Lyon, Auvergne-Rhône-Alpes, France

Brussels Metropolitan Area

Marbella, Andalusia, Spain

Graduate Diploma, Project Management

Ba Psychology, Psychology, Second Class Honours - A Division

Ba International Business, International Business, Second Class Honours - B Division