Matthew Moss Email & Phone Number

Bellevue, Wa, Us

Bellevue, Washington, United States

• Administered several SaaS (Software as a Service) applications including, Microsoft Office 365, Zoom, Envoy, Figma, Officespace, Smartsheet, Adobe, Lucidchart, Slack and Pingdom.• Added compliance controls for securing PHI, PPI for HIPAA applications.• Managed users, access permissions, licenses, support, compliance and updates for SaaS apps servicing 1300+ users• Documented SaaS applications setup and structure• Responded to change control request and support tickets via Service Now.• Fully seated as a contractor in Grail Bio

Kirkland

• Resolving staff's technical issues to their overall satisfaction• Overseeing network infrastructure• Reevaluating and implementing new technologies• Ensuring company policies are followed• Hiring, training and developing new employees• Organizing employee tasks and schedules• Ensuring a consistent standard of customer service• Motivating employees and ensuring a focus on the mission• Supporting Director of Business Operations as needed

Kirkland, Wa

• Oversaw the design, implementation, vendor management deployment and maintenance of multiple LAN WLAN networks supporting thousands of devices at a time.• Upgraded onsite PBX telephone system to new VoIP solution, where we utilized Google Voice, Telzio and Ring Central. Responsible for the project management, end user experience and network functionality.• Researched and organized a team of vendors to implement user access control Openpath, in order to secure physical buildings.• Led the technological support team for end users with HelpScout and Desk.com. Managed assets and deployment of new systems (Dell, Microsoft, Chrome & Mac) by installing the training on software systems (O365, G-Suite, Microix) and implementing hardware and software repairs and processes.

Kirkland, Wa

• Oversaw technical support requests ranging through all 7 layers of the OSI model. • Managed data retention, security & backups both virtually and physically. • Administered and deployed various technologies including Windows, Mac and Chrome workstations & servers. Software suites O365 and Google Workplace.

Woodinville, Wa

Programmed in Java 5, developing and testing cellular technologies.

Bachelor Of Arts - Ba, Business Administration, Management And Operations

Associates In Business