Imagine Learning is a software development company offering digital-first, K-12 education solutions at the intersection of people, technology, and curricula. Founded in 2004, Imagine Learning works alongside teachers, administrators, and parents to support the boundless potential of over 15 million students in over half of the districts nationwide.As a Customer Success Director with Imagine Learning, I was responsible for aligning customer success efforts with the overall objectives of the business. I did this by- Leading a national team of Senior CSMs responsible for over $100 million ARR. - Collaborating with cross-functional teams, including sales, marketing, and product.- Establishing and maintaining strong relationships with key customers, acting as a trusted advisor and advocate.

I was a Customer Success Manager at Imagine Learning for 18 months before being promoted to a Director position. During that time I- Managed a portfolio of 70 clients totaling $2 million ARR.- Aligned product offerings with client needs and goals to drive adoption and engagement.- Nurtured cross-functional partnerships with sales, professional learning, and technical support teams to provide a cohesive customer experience, increasing net revenue retention by 10% in the first year.

As a Learning Specialist at the University of Oregon, I consulted with various stakeholders to ensure the success of both undergraduate and graduate students. I did this in the following ways:- Consulted with faculty and staff from 10 departments to identify and overcome barriers to academic success, serving 500 students annually in one-to-one consultations.- Developed and taught courses and workshops, face-to-face and online, in key academic skills including reading, writing, public speaking, and time management.- Managed the daily operations of the writing lab and its 5,000 annual tutoring sessions.- Hired, trained, and managed a staff of 20 peer writing tutors.- Developed an online writing lab, increasing student participation by 30% and achieving a satisfaction rating of 95%.- Collected and analyzed writing lab evaluation data using Qualtrics and Excel, and generated quarterly and annual reports for senior leadership.

As the Tutoring Services Faculty Liaison, I collaborated with faculty and staff to identify student needs and then delivered training sessions to equip tutors to meet those needs. As a result, I was able to design a robust, targeted training program that emphasized hands-on practice and immediate feedback paired with ongoing performance reviews to ensure effective implementation in the long run.

I began my time at the University of Oregon by teaching comprehensive English classes from beginner to advanced levels, often developing my own curriculum, including lectures, reading materials, and assessments and averaging 4.7/5 on all course evaluations.