Michael Tran Email & Phone Number

West Covina, Ca, Us

Pomona, California, United States

• Assisted 200+ internal users by performing password resets and account unlocks through Windows Active Directory.• Proactively monitored 6000+ network devices, radio networks, and railroad equipment daily and resolved or escalated issues accordingly.• Communicated with the public as a point of contact during railroad crossing emergencies to ensure public safety and safe operation of Metrolink trains.• Troubleshoot and resolve hardware and software issues of mobile devices, laptops, and workstations.

• Utilized a collection of tools such as Splunk, SentinelOne, Proofpoint TAP and TRAP in order torespond to threats and alerts within the production environment• Completed 13 phishing tickets on a daily basis by utilizing tools and software such as ServiceNowand SplunkIR.• Documented five runbooks for new hires and employees based on tools and methodologies• Produced rules and queries for Splunk and SentinelOne to search for indicators of compromise.• Investigated traces of malicious CDN within the host environment and successfully blocked sources ofspam and malware.

• Managed a committee of individuals tasked with hearing confidential cases within the organization• Presided over hearings of members brought before the Judicial Committee• Ensured the confidentiality of cases brought forth to the attention of the Judiciary Body• Oversaw verdicts for individuals who broke Code of Conduct or Chapter Bylaws

• Facilitated professional growth and development through active contribution to Professional Development Committee• Encouraged and emphasized growth of the organization through continued commitment and dedication to the Chapter and it's members.

Pomona, California, United States

•Implemented usage of iPads to assist with Education Department •Completed requests for tech support and management of iPadOS and macOS for graduate students and teachers•Troubleshooted devices ranging from macOS, iPadOS, and Windows. •Managed 2 SharePoint directories and the creation and management of 6000 folders for individuals within the organization.

Pomona, California, United States

• Spearheaded development and implementation of program to help disabled persons with the assistance of technology.• Coordinated safe entry and exit of vehicles during peak hours at vaccination clinic.• Operated a handheld radio and communicated clearly with Police Dispatch every day.• Programmed parking pay booths and traffic control signage as well as setup iPads and workstations.• Cultivated growth of three other individuals through servant-leadership within my position.• Facilitated community outreach through hosted events on campus.

• Spearheaded development and implementation of program to help disabled persons with the assistance of technology.• Completed requests for installation and troubleshooting of Office Equipment and IoT devices.• Collaborated with the head of IT for the Police Department and programmed parking pay booths.• Researched and removed malware from office workstations.and traffic control signage.