Melanie Young Email and Phone Number

Drive multiple strategic key initiatives within the Office of Intelligent Automation. Explore new products, initiate POCs for new products or solutions, enable new automation products in the field of AI, ML, document processing, process mining, Conversational AI, Hyperautomation, Robotics and more. Define and operationalize the strategy model for new products, services and solutions enabled. Drive initiatives in exploration, new technology implementation, production readiness… Show more Drive multiple strategic key initiatives within the Office of Intelligent Automation. Explore new products, initiate POCs for new products or solutions, enable new automation products in the field of AI, ML, document processing, process mining, Conversational AI, Hyperautomation, Robotics and more. Define and operationalize the strategy model for new products, services and solutions enabled. Drive initiatives in exploration, new technology implementation, production readiness evaluation, production issue resolution and nonfunctional requirement inclusion. Manage a team accountable for monitoring, health check, issue reporting, issue triage, incident management and reporting for all production robots. Show less

Business Operations Compliance Readiness Managero Analyze legislative requirements and prepare impact assessment for business areaso Design and implement new legislative requirement intake processeso Complete budget analysis for portfolio worko Drive business readiness planningo Prepare requests for any development and technology solution needso Supervise staff in business readiness analyses of data and business hand-offs for implementation of strategyo Report out… Show more Business Operations Compliance Readiness Managero Analyze legislative requirements and prepare impact assessment for business areaso Design and implement new legislative requirement intake processeso Complete budget analysis for portfolio worko Drive business readiness planningo Prepare requests for any development and technology solution needso Supervise staff in business readiness analyses of data and business hand-offs for implementation of strategyo Report out quality resultsECM Project Intake - Agile Projecto Participate in release scope and planningo Help define user story creation for sprints, prioritize and assess with budgeto Sprint/Iteration development/constructiono Plan sprint demos and assign business users for presentationo Determine PVS/capacity testing expectations with BPS and ITo Provide business sign-off on Knowledge Management and SOP developmento Work with Change Management on adoption processeso Training assessment and schedulingo Access (Aveksa) management and RBAC subrole alignmento UAT script design, development and executiono Develop and deliver organizational communicationso Coordinate release checkouts between on and offshore business, BPS and ITPre & Post Sprint/Iteration Supporto Create and maintain detailed project plano Business lead for Production Support and IT Deliveryo Develop business prioritization process and deliver results to ITo Onshore business lead for Manila and Chennai teamso Created centralized repository for future enhancement requestso Determine gap analysis and define to Service Requests or “backlog” User Storieso Inventory planning and analysis with forecasting teamo Outline on target and at risk items to business leadershipo Track ticket and SR development through to resolutiono Provide weekly operational, IT delivery and leadership updates• BlueWorks certified user for process flows Show less

Enterprise project lead for vendor management, training and communication both internal and external for ICD-10.