Ashwin Menon Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Translate data from Salesforce CRM to Excel for data analysis and reporting.• Import data into SQL from flat file to record relevant trends with respect to customer behavior and inquiry.• Use of Tableau to create data dashboards and reports for answering client inquiries• Use Fresh desk ticketing system to document all client queries and administer cases.• Identify and record trends in B2C and wholesale purchase pattern.• Plan and manage, to ensure deliverables are… Show more • Translate data from Salesforce CRM to Excel for data analysis and reporting.• Import data into SQL from flat file to record relevant trends with respect to customer behavior and inquiry.• Use of Tableau to create data dashboards and reports for answering client inquiries• Use Fresh desk ticketing system to document all client queries and administer cases.• Identify and record trends in B2C and wholesale purchase pattern.• Plan and manage, to ensure deliverables are completed within agreed time frames and are in accordance with client expectations.• Provide floor support to consultants and oversee the implementation of procedures.• Actively participate in new system solution design discussion and implementation, development of training to ensure smooth functioning of business.• Collaborate with Project Leader and Team Leader to support the business to minimize disruptions.• Maintain system and user guides for client inquiries. Complete gap analysis, determining business requirements or objectives are being met• Perform administrative tasks to ensure project follows service level agreement. Show less

Melbourne, Victoria, Australia

• Resolve customer inquiries via Internal ticketing system.• Visualize trends in customer inquiries and collaborate with TL and SME for effective solutions.• Update CRM database• Assist in Administrative tasks to maintain efficiency of project.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Use Excel to clean ALS (Amyotrophic Lateral Sclerosis) patients datasets• Use Excel data entry, analysis and reporting. • Identify trends and patterns in dataset to find correlations.• Use R for cleaning unstructured and semi-structured data.• Use R for exploratory data analysis.• Collaborate with colleagues for reporting and present the findings to higher management.

Melbourne, Victoria, Australia

Masters of AnalyticsRelevant Courses:● Data Wrangling● Data Preprocessing & Cleaning● Data Visualization● Machine Learning● Regression Analysis (Linear, Multiple, Logistic)● Time Series Analysis & Forecasting● SQL (MySQL, PostgreSQL)● Linear Algebra & Calculus● Python (Pandas, NumPy, Scikit Learn, Matplotlib, Seaborn)● R programming Language● Power BI● Tableau● Microsoft Office● SAS● Minitab

Pune, Maharashtra, India

• Partner with Data Management team to develop and transform raw data for modelling.• Clean and prepare large volumes of unstructured and semi-structured data for analysis.• Use R packages and Excel to find anomalies in the dataset.• Analyse and Visualize trends in customer data using R and create reports to find insights.• Assist in administrative tasks and refer incidents to higher parties if that incident is beyond current skill set.

Pune Area, India

● Non Profit project to provide education to children from marginalized communities of India.● Collaborate with project team to collect, report and analyse data and create visualizations for funding partners.● Use Excel to clean and prepare data for visualizations.● Use Excel to create reports and present findings and highlight progress milestones to funding partners.

Pune Area, India

● Collaborated with data management team in updating the database using SQL queries.● Got a learning experience in scheduling of deliveries and helped the chat support team in solving customer queries.

Master Of Science - Ms, Analytics

Bachelor Of Science, Computer Science

Graduate Certificate Program, German Language And Literature