Michael J. Cicco Email & Phone Number

Atlanta, Ga, Us

Provo, Ut And Seattle, Wa, Us

Qualtrics is a Customer Experience Management platform that focuses on collecting, organizing, and understanding important data relative to customers and employees. Qualtrics aims to help business further drive a customer centric company culture by focusing on retention, loyalty, and overall, satisfaction related to customers.

Clarabridge (Qualtrics XM Discover) analyzes structured and unstructured customer data to reveal easy-to-understand insights that empower and validate strategic decisions. Spend less time dissecting data, and more time on the things that matter- designing unmatched customer experiences.

San Francisco, California, Us

Salesforce.com is the world's largest provider of customer relationship management (CRM) software. Our industry-leading CRM platform has become the world's leading enterprise cloud ecosystem. Industries and companies of all sizes can connect to their customers in a whole new way using the latest innovations in mobile, social, and cloud technology to sell, service, market, and succeed like never before.

Seattle, Wa, Us

Tableau Software (acquired by Salesforce) helps people see and understand data. Tableau helps anyone quickly analyze, visualize and share information. More than 15,000 customer accounts get rapid results with Tableau in the office and on-the-go. And tens of thousands of people use Tableau Public to share data in their blogs and websites.

Alpharetta, Ga, Us

OpenSpan software enables customer facing and back-office users to complete tasks quickly and efficiently for increased productivity and effectiveness. Automating manual desktop processes and simplifying user interfaces also improves the customer experience because agents can focus on better serving customers when they are not distracted with the complexity of the technology they use.

Tysons Corner, Va, Us

Global leader in business Intelligence, and mobile business intelligence, with thousands of customers worldwide. MicroStrategy helps organizations achieve unlimited data analysis and data mining, build executive reports and dashboards, predict business opportunities, improve operations management, and enable executive decision making throughout the enterprise.

Atlanta, Georgia, Us

Nexidia's, phonetics based, speech analytics solution set quickly extracts meaningful intelligence from customer interactions to provide a range of business benefits including improved agent performance, improved business processes, increased market intelligence and compliance - all designed to increase customer loyalty and satisfaction while reducing operating costs.SpecialtiesInstant large scale audio and media search and analysis, legal audio search and analysis, and government sector audio search and analysis (platform supports 33 unique language models)

Austin, Texas, Us

The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. Oracle's Siebel CRM solutions are tailored to more than 20 vertical industries.SpecialtiesComprehensive on premise and on demand CRM solutions,Tailored industry solutions, Role-based customer intelligence and pre-built integration

Redwood City, California, Us

Driving innovation since 1993, BroadVision is a global provider of strategic e-business solutions. Their modular applications and agile toolsets, built on a robust framework for personalization and self-service, power mission-critical web initiatives that deliver unparalleled value to diverse customers worldwide.Specialtiese-Commerce, Online Merchandising, e-Business Solutions, Portal, Content Management, HR and Workforce Management Solutions

Dublin 2, Ie

Accenture is a global management consulting, technology services and outsourcing company, with more than 150,000 people serving clients in more than 100 countries.Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Andersen collaborates with clients to help them become high-performance businesses and governments.Specialties eBusiness Strategy, B2B and B2C eCommerce Solutions, Digital Marketplace Strategy and Solutions

Armonk, New York, Ny, Us

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.

Bachelor'S Degree, Marketing, Professional Sales

Master Of Business Administration (M.B.A.), Business Information Systems