Michael Deen Email & Phone Number

Washington, DC, US

• Manage multiple projects simultaneously, overseeing all aspects of project delivery from initiation to completion, ensuring that all projects are delivered on time, within budget, and to the desired quality levels.
• Develop a deep understanding of 2U's technology, infrastructure, and processes, and use this knowledge to provide insights and recommendations to clients.
• Utilize Salesforce Sales Cloud to closely track projects and team members' performance to intervene quickly in case of a mistake or delay.
• Handled organizational issues with swift resolutions to optimize time management and deliver results.
• Leverage data to drive decision-making, creating and analyzing reports and dashboards to monitor project progress and identify areas for improvement. (Tableau/Salesforce)
• Build/maintain relationships with stakeholders within the department to provide needed support, critical data, and resolutions to the topic at hand.

Annapolis Junction, Maryland

• Provide exceptional customer service to customers.
• Responsible for creating and delivering compelling sales & marketing presentations.
• Develop partnerships between the company and customers.
• Enhancing AAM Competition relationships and product penetration
• Increase customer penetration, customer satisfaction and sales growth
• Compile sales & marketing data and provide formal assessments and reports of monthly/quarterly/annual projections of revenue in comparison to actual sales on a weekly basis

Rockville, Maryland

• Up Sell Services / Products.
• Handle customer service inquiries (In person/Phone).
• Respond to inquiries with courtesy, accuracy, and professionalism.
• Manage / oversee detailing crew.
• Ensure quality control
• Explain and demonstrate automotive care products.

Silver Spring, Maryland

• Handle customer service inquiries (In person/Phone).
• Assist with management & relationships with visiting vendors for deliveries.
• Handle oversight to maintain a safe workplace for customers & employees.
• Oversee deadlines, payroll, goals, & statistics to increase revenue.
• Count/manage inventory to maintain accuracy.
• Communicate with District Manager

Elkridge, Maryland

• Design brochures/business cards for both regular and performance seeking customers.
• Communicate with employees & customers to gain feedback, accuracy, and confidence.
• Regulate and help develop strategies for company’s social media presence.
• Photograph customer and shop vehicles, as well as local automotive events.
• Developed easy to navigate web pages in order to answer customer’s questions and provide information

Owings Mills, Maryland

• Reached out to new upcoming companies in pursuit of brand recognition.
• Helped find new innovative ways to help companies deliver their message to strategic clients.
• Responsible for developing creative marketing solutions for clients.
• Assisted with data management utilizing excel-based templates.

Bethesda, Maryland

• Improved sales by explaining and demonstrating product utility to customers.
• Handled customer complaints and helped see them through to resolution.
• Improved customer retention & feedback
• Count/managed inventory to maintain accuracy