Michael Perry Email & Phone Number

Salt Lake City, Utah, United States

Orem, Utah

• Perform network and web application penetration tests
• Document findings and explain: why vulnerability dangerous, impact it could have on the network or application and how the vulnerability can be resolved
• Tools used to help perform tests include: Burp Suite, nmap, sqlmap, OpenVAS and Nessus

Orem, UT

• Shadow and coach frontline agents and ensure communication from the agents was acceptable
• Improved productivity and quality of agents by finding where agents could improve and provide ways to help them succeed
• Help improve agents troubleshooting skills by educating them on necessary areas
• Provide constructive feedback of agents to them and their direct supervisor

Orem, Utah

• Troubleshoot SSLs and PCI Compliance issues
• Troubleshoot escalated issues from Level 1 Support
• Inform admins of trends that could not be resolved by Support
• Troubleshoot issues such as: MySQL and PgSQL databases, apache, DNS, Exim/Dovecot, FTP

Orem, UT

• Provide support to Dedicated Server and VPS customers
• Assist customers review server log files to help them understand and resolve issues happening on their server
• Troubleshoot high server load/IO
• Review resource management to help improve the services their server is running

Sacramento, CA

• Install cable television, internet and digital voice service
• Demonstrated record of high quality service and low record of customer complaints
• Train new employees on the regulations and procedures of cable installation
• Evaluate new hires on quality and timeliness of work completion

Sacrament, CA

• Track and report store and employee performance reviews
• Conduct store and one-on-one meetings and determine goals and weekly schedules
• Motivate representatives to meet their weekly and monthly goals
• Provide training to new employees on offered products and services