Michael Hall Email & Phone Number

Texas, United States

Plano, Texas, United States

Plano, Texas, United States

• Executive Level Leadership role responsible for supplying business operations support to Professional, Managed, and Education Services business unit driving revenue on annual basis of $350M+• Manage a global team that forecasts Bookings/Billings/Revenue on a $350M+ services business line.• Restructured and expanded the operation reporting structure for the business unit. Introduced industry standards and pushed scrum project management throughout the organization.• Expanded my teams’ skills to include business analysis and with a focus on data driven outcomes and stories.• Managed over 20 projects this past year that saw a cost reduction of more than $5M to the business unit’s bottom line.• Introduced new processes and procedures for the business to reduce excess costs and to improve business outcomes with automation.

Plano, Texas

• Built strong professional relationships between the business, finance, IT, HR, training, and operations groups for a $250M Professional and Managed Services global organization of 2000 Delivery Consultants Worldwide.• Serve as the key decision-maker for the company’s new Professional Service Automation (PSA) tool, Kimble, and as an executive member of the Kimble implementation team. • Implemented and manage a Business Intelligence team and lead a high performing team tasked with developing and implementing a Data Lake for the company’s PSA tool using MS SQL and Power BI. • Drove organizational changes to move from a GEO-driven business unit to a worldwide business unit, developing and implementing metrics to report on organizational changes.• Was key decision-maker for several business process changes, including revenue recognition policy, time conformance policy, and business process development and the new training and process tool, Walk Me/Promapp.

Plano, Tx

• Maintained strong relations between the business, finance, and operations groups of a $100M Professional Service organization within the Americas consisting of 300 Delivery Consultants. • Served as the manager of a $60M Delivery Partner program for Professional Services in the Americas.• Led the implementation of the North America Channel Services portfolio and played a key role in the implementation of the Certified Solution Provider (CSP) Program.• Developed and implemented a Delivery Partner Process for Professional Services and a process for the sales team to sell products outside of the Hitachi family. • Implemented an automated sales process for Global Solution Services (GSS) using Changepoint and Siebel and supported the implementation of SharePoint and Knowledge Management in Professional Services. • Created and implemented several operations reports for GSS Americas Management, developed and trained GSS in Latin America on Changepoint, and assisting the implementation of E-Time for Professional Services.• Developed and delivered daily, weekly, and monthly reports for GSS Management using Changepoint, Business Objects, and Oracle Business Intelligence Enterprise Edition (OBIEE).• Added valued input while participating in high-profile projects or sales opportunities in GSS Americas.

Dallas-Fort Worth Metroplex

Addison, Texas, United States