Michael Mccarthy Email & Phone Number

Boston, Massachusetts, United States

Taunton, Massachusetts, United States

United States

Rhode Island, United States

Providence, Rhode Island Area

• Managed projects to implement new technology solutions for business customers.
• Coordinated and facilitated the rollout and training of new technology for all employees
• Worked with Regional Management to roll out Gigablast platform in the Rhode Island and Georgia Markets
• Designed technological solutions for clients including Internet, networking, security, and telecom
• Solved technical problems for existing customers.
• Trained customers on new technology

• Working with SMBs, responsible for all aspects of the configuration and maintenance of technology including telecom, networking, servers and software while providing ongoing support.
• Recommend and implement technology upgrades to increase productivity, efficiency and security for several companies in various industries.
• Upgraded network infrastructure and selected and implemented new POS system for Capital Collision and provide ongoing support. Upgrades improved tracking and billing of services provided, generating an additional $8k.
• Reviewed current IT environment, developed new requirements and selected, implemented and maintained new hardware and software that increased security and improved productivity by 17% for Freedom Financial, LLC.
• Maintain and support the network and user security for 4 locations supporting 125 employees for T’s Restaurant group.

Providence, Rhode Island Area

• Responsible for selection, implementation and support of all technology.
• Designed and implemented new technology solutions to increase productivity, saving 6k annually on average in extra payroll expenses
• Implemented new software to streamline manual processes, reducing labor costs by 15%
• Installed, maintained and supported all hardware and networking infrastructure for 4 locations
• Implemented and maintained cyber security systems for all locations, protecting credit card information to fulfill State Regulations. Passed all State testing processes
• Trained staff to utilize new technology and was on call 24/7 for troubleshooting

Warwick, Rhhode Island

• Worked with customers to show them how to incorporate new technology into their daily lives.
• Evaluated new products to identify how they could be properly integrated into customer’s lifestyles
• Trained employees to understand customer needs and build technology solutions to improve their lives
• Worked with local community leaders and organizers to increase technological awareness and education
• Taught classes to the public educating them on new technology and its uses
• Worked with Geek squad to improve their understanding of new technology products coming to market.

• Responsible for ensuring all locations meet required standards of product and systems training.
• Providing support and training for 110+ stores and business partners in New England
• Conduct side-by-side selling and coaching on new devices and services
• Troubleshoot and resolve store computer systems.
• Develop positive business relationships with assigned T-Mobile partners. Serve as a point of contact for questions or problems including individual customer issues and future investment opportunities with T-Mobile USA.
• Develop, organize and conduct product training events and seminars for the public and T-Mobile partners

A+ Certification, Information Technology

Network Design And Managment

Attended College online working towards a Bachelors degree in Network Design and Management.

Business Administration, Management And Operations

Splunk Fundamentals 1

Education record