Michael Perry Email & Phone Number

Canandaigua NY

Canandaigua NY

HRconnection Technology Administrator as well as Health & Benefits Specialist.

Rochester, New York Area

◾Coordinates the installation and updates to hardware and software for the Time and Labor Online products for existing complex clients during the migration to new products.◾Provides technical service and support in troubleshooting and resolving any customer software and hardware concerns.◾Acts as the primary contact for the client during the implementation.

Rochester, NY

Manages larger, more complex incoming cases with an advanced degree of interaction and knowledge.Acts as primary contact for clients during the onboarding process and reviews timelines of installation with clients.Utilizes an advanced degree of insurance knowledge and experience of Paychex Insurance Agency processes to ensure client satisfaction. Knowledge.

Compile and format information for monthly Key Indicator Reports for Enterprise Risk Management oversight.Develop and maintain basic knowledge of various products and their corresponding systems, including the different product systems with ENS and HRIS to migrate risk for internal clients. Reconcile between files to ensure a reasonable level of.

Created reports and queries utilizing SalesForce.com, Access and Excel.Validated and corrected customer and marketing data for all campaigns using SalesForce.com, Internet research and direct contact with sales team.Utilized People Import to de-dupe, update and add contacts, tasks and campaign statuses into SalesForce.com.Effective use of Lotus Notes.

Responsible for contract maintenance, margin and profitability and assist with training new account managers and business developement associates on processes and procedures of the Bid & Pricing Department.

Analyzed competitor information and bid the appropriate Staples products showing a price savings to the customer and increase in margin dollars to Staples. Managed Bid/Pricing Help Desk - primary responsibility was to assign bids and manage workload of seven associates, work with Business Development Associates to troubleshoot any issues with a bid and.

Responsible for working with Sales & Traffic Department to resolve and improve delivery issues for customers by establishing and implementing detailed system notes for Customer Service, Courier and Staples Fleet drivers. Built and maintained custom requisition forms in Excel that were used by customers for fax ordering. Created Access database to improve.

Obtained maintenance pricing information from sales representatives and margin managers in order to modify item pricing or enter new prices for customer contracts. Verified proper approvals were obtained to modify prices per maintenance requests and verified data entered against source documents to assure accuracy and completeness of entry.Keyed edits into.

Analyzed and processed daily requests for customer-level bids.Reviewed data elements and validated the accuracy and completeness of each bid contract/request. Followed up with Sales as necessary to problem solve and to ensure timely and accurate data entry. Produced usage reporting on bid items per the terms of the bid contracts. Provided excellent.

B.S, Operations And Project Management

Bachelor'S Degree, Operations And Project Management

Education record