Michael Hamilton Email & Phone Number

Seattle, Washington

• Designed and implemented QA processes from the ground up for a power control software application providing efficient feedback to leadership, product teams and development teams• Developed automated test framework and regression tests using Selenium, Appium and Windows App Driver• Lead software testing effort by providing test strategy, test plans, regression testing, deployment for three solar power plant control systems.• Onboarded, managed and lead QA/Test Engineers

• Created the test strategy, organized the test plans, performed the tests, lead the test team for a new reporting application • Enhanced test plan documents to include and communicate risk assessments back to the Development to focus on risk areas at the beginning of the project through completion • Participated in feature design reviews and planning in order to determine test strategy and test plans • Worked with Development, Customer Support Representatives and customers to triage, find the root cause and propose solutions for hundreds of issues• Lead the manual and automated testing effort for a supplemental release project from planning through deployment which allowed agencies to meet new accounting standards by the end of 2017• Mentored new QA Analysts and Support Analysts in troubleshooting issues, creating test cases and creating good test plans • Experienced with testing multi-tier applications in the design phase, development phase, regression and release

• Spearheaded a project with a small team to evaluate thousands of databases to find compromised data. • Worked on complex escalated cases from support representatives • Used Microsoft SQL Server tools to troubleshoot errors, performance issues and bugs.• Wrote and tested SQL queries to fix data related errors• Researched and tested workflows, reports and functions to help customers use the management system to its fullest extent.

• Created a new approach to on-board Accounting Support Representatives, which allowed for more self-learning and assessment• Increased support responsibilities by using technology tools which reduced support backlogs• Used in-house tools and SQL Management Studio to troubleshoot complex accounting issues by writing queries to do data analysis

Livingston, Mt

• Provided technical, marketing and sales expertise for customers that were submitting files to be commercially printed • Led a team that developed a customer base and provided support to those customers for their printing needs