Effective troubleshooting and triaging of critical issues of SaaS products and providing augmented value to fulfill unique client needs. Optimizing product usability by continuously educating clients on implementing proper workflows in their daily operations. Possessing an intimate understanding of and maintaining connectivity between several product lines to create a seamless, robust end-user experience. Developing and maintaining key relationships with Fortune 500 clients in the maritime shipping industry. Selected to travel on behalf of the Technical Solutions team to train clients on the use of newly implemented products and UI changes.

Supporting marketing services software through triaging functionality issues to drive resolution for clients; Earned promotion within 6 months of hire; Responsible for cross-training team members and new hires; Developed process documents for 4 separate products for which I was a SME; Exceeded company standard QA ratings with 98.42% in Quality Case QA and 95.89% in Quality Call QA; Selected to travel on behalf of Marketing Services Support Team to network with clients, foster relationships with Sales teams, and collaborate to improve client-focused solutions.

Specialized in generating new business opportunities for Fabricated Metals, Utility Metals, and Strong Hold Products through data mining and inbound lead generation & marketing efforts.

Pitched and placed company project narratives in periodicals and industry magazines; Developed field reports for ISCO’s construction and irrigation projects and delivered e-blasts for use of lead generation; Support for inside sales and outside sales teams; Managed and tracked shipments of sales equipment to trade shows.

Face and voice of the organization through guiding and directing tours, fielding questions from and educating guests on the company's history and processes of baseball bat manufacturing; Public speaking in front of audiences over 50.

Managed the KY Speedway Summer Radio Tour which included selling radio air time; Developed company’s public relations sales book; Assisted in client management through development and delivery of ads, project briefs, research, and press releases; Organized talent and sites for commercial video and photo shoots; As part of a team, planned and hosted local music & food festivals.

Selected as one of ten to this management development program for KY and Southern IN; Delegated tasks to and led store team members to drive and increase sales by 4%/week, while vibing with and providing amazing service for guests; Learned retail processes and management techniques.