Michael Smith Email & Phone Number

Rancho Cordova, California, United States

Health Information Management for UC Davis Health

Rancho Cordova, California, United States

Rancho Cordova, California

• Consumer Customer Care Representative
• Responding to incoming inquiries in inbound/ outbound call center environment forall Verizon Wireless nationwide customers concerning account and billing inquiries,equipment issues and orders, rate plan and service.

Rancho Cordova, California

• UAT Analyst
• Performed user acceptance testing for business–specific pre-release application software.
• Act as liaison for business center employees engaged in application testing – subject matter expert on UAT processes, data acquisition.
• Extremely proficient in handling multiple assignments with high priority timelines simultaneously.
• Proficient with performing all assignments for HQ National Operations from virtual location in Rancho Cordova.

Rancho Cordova, California

• National Account Liaison
• Performed all Account Liaison responsibilities with respect to National Account customer billing, custom reports generation, SPOC support, and ongoing support to sales employees. I have received numerous commendations.
• Acted as subject matter expert in multiple areas, such as global services provisioning and plan analysis, Excel application and spreadsheet tools, and billing reconciliation, providing extensive support for my entire.
• Extremely proficient in handling customer escalations.
• Responding to incoming inquiries in inbound/ outbound call center environment forVerizon Wireless National Account customers concerning account and billing inquiries,equipment issues and orders, rate plan and service.

Sacramento, California Area

• Systems Analyst
• Performed as applications analyst for applications utilizing MVS operatingsystem and IMS process management and was responsible for softwaredevelopment and maintenance and hardware acquisition and maintenance, as well.
• Acted as local PC security administrator, IMS / RACF security administrator, IMSbatch support contact, and developed and coordinated all BELLCORE softwarerelease installation and scheduling activities and authored all.