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Michael Stone Email & Phone Number
Head of Commercial Services and Travel Services
at
RACQ
1 work email found
@racq.com.au
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Commercial Services and Travel Services
Location
Springwood, Queensland, Australia
Company size
Who is Michael Stone? Overview
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Quick answer
Michael Stone is listed as Head of Commercial Services and Travel Services at RACQ, a with 2350 employees, based in Springwood, Queensland, Australia. AeroLeads shows a work email signal at racq.com.au and a matched LinkedIn profile for Michael Stone.
Michael Stone previously worked as Head of Commercial Services & Travel Services at Racq and Head of Contact Centre Operations and Travel Services at Racq. Michael Stone holds Executive Education - Emerging Leaders Program, Strategic Leadership & Business Strategy from Fia University - Esade Business School Barcelona Spain.
Company email context
Email format at RACQ
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{first}.{last}@racq.com.au
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Profile bio
About Michael Stone
An experienced and innovative executive level manager with strong focus on customer and community outcomes. Michael is a contemporary business leader and has outstanding staff management skills including recruitment, retention, mentoring and development which delivers highly engaged teams and superior business outcomes. Michael is a Senior Executive with proven results in strategy development, management, business development and process/efficiency improvement within the Automotive, Retail, Travel, FMCG / food, Customer service and logistics sectors. Michael has a demonstrated record of success in profitably managing large organisational divisions and large workforce groups while delivering best in market customer service and employee engagement.Specialties: • Strategy & business planning, operational management & delivery • Employee engagement, high performing teams, mentoring & leadership• Managing change & driving business process and efficiency improvements• Workforce optimisation to achieve improved business outcomes • Financial management including budgets, profit and loss, capital expense planning, project expenditure management, cash flow and balance sheets • CRM, segmentation, loyalty, customer insights, marketing communications, research & analysis• Using information technology and reporting to deliver exceptional customer, product, service and business outcomes• Product development and management, event management & brand management• Strategic investment and new business opportunity development• Sales and marketing including website management, campaign development, sales forecasts, analysis & reporting• Risk management, Safe work culture advocate and internal and external audit delivery • Business intelligence, systems development, data warehouses and market intelligence • Delivering services within inter organisation, B2B and B2C environments.
Listed skills include Management, Process Improvement, Business Strategy, Change Management, and 30 others.
Current workplace
Michael Stone's current company
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Racq
7 roles
Michael Stone work experience
A career timeline built from the work history available for this profile.
Head Of Commercial Services & Travel Services
CurrentResponsible for review, design and development of the Automotive and Mobility strategy for the RACQ Assistance business. Focussing on future market impacts and business needs and opportunities to ensure revenue resiliency is maintained into the future.Delivering on specialised business lines including Car Electrics, Fuel Assist, Vehicle Inspections and RACQ battery business models.RACQ Fleet Product management including B2B and B2C road service productsGroup Vehicle Fleet management to ensure effective use of capital and assets ongoing Travel Services management including Travel Insurance portfolio, International Driving Permits & Hire Car services.Community based support through involvement of RACQ's Mobile Member Centre to support RACQ foundation, disaster relief and other community initiatives.
Dec 2019 - Present
Head Of Contact Centre Operations And Travel Services
Responsible for Customer experience and service delivery outcomes for the RACQ's Roadside breakdown, Incident management services, Travel Insurance, Hire Care and delivering extended member benefits. Enhancing and delivering new channels to market for requesting and delivering existing services including development of digital channels and improved contact centre experience for both Roadside and Travel service areas. Cross functional development of adjacent service offers including Car Electrics, Fuel Assist, Driving Permits and Vehicle Inspections to ensure the best customer experience is achieved. Strategic management of 900+ service and logistic suppliers in delivering the RACQ premium care services including accommodation , car hire, towing and vehicle recovery, medical repatriation and other services.
Jul 2018 - Dec 2019
General Manager - Commercial Products
Jul 2014 - Jul 2018
Executive Manager - Motoring Enterprises
Responsible for all commercial related services that are delivered by the RACQ's Motoring Division. This includes Government Contracts(RACQ Traffic Response & Quick Clearance) , RACQ Vehicle Inspections, RACQ Auto Glass, RACQ Batteries, RACQ Approved Repairer's, RACQ Driver Education, RACQ Fleet Management and Fleet Services, B2B Roadside Service and RACQ National Assistance Programs for Automotive OEM's. The RACQ Motoring Enterprises division is responsible for delivering high valued member services in a commercially sustainable manner.
Feb 2013 - Jul 2014
Executive Manager Contact Centre - Service Delivery
Responsible for the strategic management of the RACQ's 13 1111 Roadside, Premium Service and Member Services Call Centres. This call centre handles over 2 million calls per annum and is responsible for the efficient delivery and coordination of the RACQ's roadside service delivery.Also responsible for the strategic management of 900+ service and logistic suppliers in delivering the RACQ premium care services including accommodation , car hire, towing and vehicle recovery, medical repatriation and other services.
Aug 2007 - Feb 2013
Regional Manager
Business development manager responsible for the Gold Coast region of RACQ. Partnering with individual agency owners to develop business plans and drive business performance to increase market share and deliver exceptional services for RACQ customers.
Oct 2006 - Aug 2007
Team & coworkers
Colleagues at RACQ
Other employees you can reach at racq.com.au. View company contacts for 2350 employees →
QS
Queenie Suitauloa
Colleague at RacqBrisbane, Queensland, Australia
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AO
Anita O'Connor
Colleague at RacqGold Coast, Queensland, Australia
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AM
Amy M.
Colleague at RacqGreater Brisbane Area, Australia
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EH
Edmond Hung
Colleague at RacqGreater Brisbane Area, Australia
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NK
Nathan Kelly
Colleague at RacqAustralia
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JO
Jake O'Bryan
Colleague at RacqGreater Brisbane Area, Australia
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KO
Kazuki Otaka
Colleague at RacqBrisbane, Queensland, Australia
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ES
Erin Stanfield-Que
Colleague at RacqGreater Brisbane Area, Australia
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MW
Max Walker
Colleague at RacqQueensland, Australia
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JT
Jeff Tan
Colleague at RacqGreater Brisbane Area, Australia
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Queenie Suitauloa
Colleague at RacqBrisbane, Queensland, Australia
View →
AO
Anita O'Connor
Colleague at RacqGold Coast, Queensland, Australia
View →
AM
Amy M.
Colleague at RacqGreater Brisbane Area, Australia
View →
EH
Edmond Hung
Colleague at RacqGreater Brisbane Area, Australia
View →
NK
Nathan Kelly
Colleague at RacqAustralia
View →
JO
Jake O'Bryan
Colleague at RacqGreater Brisbane Area, Australia
View →
KO
Kazuki Otaka
Colleague at RacqBrisbane, Queensland, Australia
View →
ES
Erin Stanfield-Que
Colleague at RacqGreater Brisbane Area, Australia
View →
MW
Max Walker
Colleague at RacqQueensland, Australia
View →
JT
Jeff Tan
Colleague at RacqGreater Brisbane Area, Australia
View →
4 education records
Michael Stone education
Executive Education - Emerging Leaders Program, Strategic Leadership & Business Strategy
Fia University - Esade Business School Barcelona Spain
Bachelor Of Business Administration (B.B.A.), Enterprise Management & Information Systems
Advanced Diploma Of Information Technology, Computer Programming, Specific Applications
Advanced Diploma - Information Technology, Applications Programming
FAQ
Frequently asked questions about Michael Stone
Quick answers generated from the profile data available on this page.
What company does Michael Stone work for?
Michael Stone works for RACQ.
What is Michael Stone's role at RACQ?
Michael Stone is listed as Head of Commercial Services and Travel Services at RACQ.
What is Michael Stone's email address?
AeroLeads has found 1 work email signal at @racq.com.au for Michael Stone at RACQ.
Where is Michael Stone based?
Michael Stone is based in Springwood, Queensland, Australia while working with RACQ.
What companies has Michael Stone worked for?
Michael Stone has worked for Racq.
Who are Michael Stone's colleagues at RACQ?
Michael Stone's colleagues at RACQ include Queenie Suitauloa, Anita O'Connor, Amy M., Edmond Hung, and Nathan Kelly.
How can I contact Michael Stone?
You can use AeroLeads to view verified contact signals for Michael Stone at RACQ, including work email, phone, and LinkedIn data when available.
What schools did Michael Stone attend?
Michael Stone holds Executive Education - Emerging Leaders Program, Strategic Leadership & Business Strategy from Fia University - Esade Business School Barcelona Spain.
What skills is Michael Stone known for?
Michael Stone is listed with skills including Management, Process Improvement, Business Strategy, Change Management, Team Leadership, Project Management, Automotive, and Strategy.
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