I am an experienced professional with a diverse background in technical support, customer service, and fleet management. Currently, I am the Head of Support at Liftango, a demand responsive transport SaaS technology provider. In this role, I oversee the technical support and operational service contact centre teams, ensuring our customers and their clients receive the highest level of service.I have extensive knowledge in many aspects of the IT field and pride myself on providing high levels of customer care that exceeds expectations on every interaction. Striving to ensure client satisfaction by providing the right solutions for their needs at all times, whilst working to meet SLAs and budget constraints. The challenges I have taken on in my career have been successful for my development, those around me and the customers of the organisations I have worked for. All of which played a key role in improving customer satisfaction ratings. Through years I have development my skills in customer service, technical support, platform management, product development, team management and communication. Having been in hybrid and remote work environments from 2012, I have been able to proactively manage the different environments developedOverall, I am a professional with a proven track record of delivering high-quality service, driving business success and career development of my team members.
Listed skills include Fleet Management, Operations Management, B2B, Car Rental, and 49 others.