Michael Roy
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Michael Roy Email & Phone Number

Technical Support Specialist at SpringWell Water Filtration Systems
Location: Ormond Beach, Florida, United States 6 work roles 3 schools
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Role
Technical Support Specialist
Location
Ormond Beach, Florida, United States

Who is Michael Roy? Overview

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Quick answer

Michael Roy is listed as Technical Support Specialist at SpringWell Water Filtration Systems, based in Ormond Beach, Florida, United States. AeroLeads shows a matched LinkedIn profile for Michael Roy.

Michael Roy previously worked as Technical Support Specialist at Vipdesk Connect and Information Technology Help Desk/RC Technical Customer Service at High Fly Hobbies, Llc. Michael Roy holds Certificate, System Administration And It Infrastructure Services from Coursera.

Company email context

Email format at SpringWell Water Filtration Systems

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SpringWell Water Filtration Systems

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Profile bio

About Michael Roy

Tenured Technical Support Specialist with over a decade of proven expertise in deftly tackling complex technical issues across the technology sector, including computer hardware, product training, information technology, quality analysis, and network support. Consistently exceeded KPI, while excelling in strengthening brand loyalty, adeptly troubleshooting challenges, and forging seamless customer interactions and relationships.

Current workplace

Michael Roy's current company

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SpringWell Water Filtration Systems
Springwell Water Filtration Systems
Technical Support Specialist
Ormond Beach, FL, US
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6 roles

Michael Roy work experience

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Technical Support Specialist

Responsible for supporting a team of customer support agents to ensure SLA and CSAT goals are achieved on a weekly basis.Assess agent performance and quality in technical support to meet or exceed KPI benchmarks.Support a team of 25+ agents, driving impactful customer interactions.

Sep 2021 - Sep 2023

Information Technology Help Desk/Rc Technical Customer Service

Daytona Beach, Florida, United States

  • Resolved RC-related tech issues, including Drone/UAV, Air, and surface-related support.
  • Provided software & hardware deployment & support for staff.
  • Addressed & resolved many technical issues for retail operations.
  • Implemented and maintained a WLAN for the company.
Feb 2011 - Jul 2022

Workforce Management Analyst

Daytona Beach, Florida, United States

Mar 2007 - Feb 2011
3 education records

Michael Roy education

Certificate, System Administration And It Infrastructure Services

FAQ

Frequently asked questions about Michael Roy

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What company does Michael Roy work for?

Michael Roy works for SpringWell Water Filtration Systems.

What is Michael Roy's role at SpringWell Water Filtration Systems?

Michael Roy is listed as Technical Support Specialist at SpringWell Water Filtration Systems.

Where is Michael Roy based?

Michael Roy is based in Ormond Beach, Florida, United States while working with SpringWell Water Filtration Systems.

What companies has Michael Roy worked for?

Michael Roy has worked for Springwell Water Filtration Systems, Vipdesk Connect, High Fly Hobbies, Llc, Dmeautomotive, and First Data Corporation.

How can I contact Michael Roy?

You can use AeroLeads to view verified contact signals for Michael Roy at SpringWell Water Filtration Systems, including work email, phone, and LinkedIn data when available.

What schools did Michael Roy attend?

Michael Roy holds Certificate, System Administration And It Infrastructure Services from Coursera.

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