Michael Alwine Email & Phone Number

Boise, Id, Us

• Consults customers on AI implementation Strategies, Virtual agent conversationaldesign, methods and best practices.• Leads Professional Service teams to deliver exceptional implementations, emphasizingdeep knowledge in critical their suite of AI products.• Drives strategic implementations with clients, covering project management,requirements documentation, and system configuration and integration.• Acts as a liaison between customers, internal teams, and product/engineering,translating complex product needs into actionable requirements.• Engages with global enterprise clients, consulting to design solutions tailored to clientneeds, including on-the-spot solution suggestions.• Leads the creation of accurate Statements of Work, encompassing all clientrequirements, deliverables, and pricing.• Assesses company-wide training needs, developing and implementing effectiveeducation content and programs.• Innovates operations and streamlines processes

Boise, Idaho Area

• Optimized implementation strategies within the Consulting Organization forcontinuous improvement.• Conducted regular evaluations of customer product and business needs.• Collaborated with Product teams to enhance UI and UX.• Managed KPIs and provided progress reports to Executive Leadership.• Oversaw portfolio health, including inspections and one-on-one meetings.• Engaged in strategic discussions on Product Roadmap, including Augmented Reality.• Achieved perfect scores in Customer Satisfaction quarter after quarter.• Monitored and managed team health and resource allocation.• Mentored the consulting team, developing training programs and professional growth.• Strategically balanced team workload, aligning tasks with individual strengths andgrowth opportunities.• Implemented professional growth plans and career development pathways within theteam.

Greater Chicago Area

• Played a critical role in further developing our Professional Services Program• Built further, my leadership skills, helping new consultants get trained and out in the field kept our consulting team optimized.• Continued development and methods for streamlining our project delivery process from kick-off to go

Amsterdam Area, Netherlands

• Planned coordinates and executes the deployment of Enterprise UC solutions, contributing to successful expansion into Europe, Middle East and Asia.• Major architect of the professional services model currently in use today at Fuze• Lead, trained and mentored Junior Consultants to proper delivery methods and standards in challenging customer-facing environments• Honed my skills in Call Center solutions for Recruiting, Support, Pharmaceutical and Travel Sectors • Built Proof-of-concept UC environments for Partners and Direct Customers• Negotiated porting agreements between customers and carriers

Dublin, Ireland

• Deployed and maintained all voice communications systems in our trading and non trading environments• Planned, built and administrated a full Cisco UC voice solution for Dublin Location• Analyzed the needs of users and trading groups to initialize new communications solutions Distributed and administer all Ireland and UK based user mobile accounts, developing user agreement policies and procedures• Telecom cost reporting and proactive cost savings initiatives.

Philadelphia, Pennsylvania, United States

• Supported US based telecommunications infrastructure including all major US exchanges• Managed/Supported US based trading communications network• Oversaw live CNBC and Bloomberg camera operations from trading floor• Administrator for Nortel/Cisco PBX• Data Center Operations/Server Provisioning/T1 Voice Circuit Operations