Michael Osgood Email and Phone Number

• Orchestrated a team effort to develop an automated test suite consisting of 300 test cases within a strict 6-month deadline, leveraging cutting-edge industry trends to establish a scalable automation framework.• Spearheaded the implementation of Cypress, a JavaScript-based framework, resulting in a substantial reduction in testing time and enhanced accuracy through 300 automated tests.• Acted as the Dev Ops lead, ensuring seamless source control in Bitbucket and overseeing release management via Bamboo for cloud-based software deployments.• Conducted thorough manual testing, collaborating closely with development teams to promptly address defects, inconsistencies, and usability issues.• Managed defect tracking and reporting using Jira, fostering effective communication and issue resolution throughout the software development lifecycle.• Proficient in testing APIs using Postman and GraphQL, ensuring seamless integration and functionality across diverse software systems while maintaining compliance with healthcare regulations such as HIPAA guidelines.

Automated testing using Ruby on Rails and Cypress.io

• Created comprehensive test plan documenting end-to-end user workflows for PrescribeWellness’ suite of web-based and mobile applications.• Conducted manual testing using Agile methodologies. Documented detailed test steps and results of tests, coordinating with developers to resolve issues before the end of sprints. Validated bug fixes across all web SDLC environments to ensure successful deployment to Production.• Coordinated with Product Managers, Developers, and UX Designers to ensure acceptance criteria met business demands. Maintained internal documentation and provided training to new team members on internal processes.• Developed a customized website to track product URLs for Development, Staging, and Production environments, leading to increased productivity among the QA team. Estimated time required to complete tests and prioritized test cases to ensure newly developed products met critical deadlines.

• Tested latest software releases for bug fixes and conducted exploratory tests. Documented and reported findings to developers to resolve software-related issues. • Disseminated valuable client feedback to product managers and development team – utilized product expertise to maintain current product line.• Served as VaccineComplete product expert for Client Solutions team. Expertly trained co-workers on VaccineComplete web application - ensured colleagues are up-to-date on product functionality and upcoming enhancements. • Maintained VaccineComplete product line by reporting newly-discovered bugs to development team – acquired valuable experience launching new products and gained in-depth insight into end-user. • Promoted to Senior Support Analyst. Accumulated more than 600 hours in talk time with clients; resolved more than 2,700 cases.• Oversaw and trained new team members with solving difficult and confusing cases – gained comprehensive knowledge on entire product line and provided beneficial feedback to enhance UX/UI.

• Provided technical support and services for VisionLink clients including American Red Cross Disaster Relief and New Mexico’s Public Education Department. Responded to inbound calls and emails - improved VisionLink’s client relations by decreasing average client response time.• Documented and organized information on users’ queries. Conferred with development team to ensure successful functioning of new software releases; collaborated with business partners to process day-to-day requests – solidified relationships with strategic partners.• Developed and maintained documentation on user feedback; recommended new procedures to maximize workflow efficiency. Contributed to technical training documents for clients and coworkers – increased client satisfaction by 3%.

• Managed the Food Safety & Sanitation Department for the Public Health Department. Enforced FDA Food Code regulations to ensure Quality Assurance for over 50 food/public facilities. Conducted more than 130 food and safety FDA inspections. Led FDA recalls for food and non-prescription drugs – ensuring the safety for 25,000 consumers.• Collaborated with healthcare professionals to prevent illness and injury for military population. Prescreened Electronic Health Records for deploying personnel to identify disqualifying medical conditions in accordance with Air Force regulation; communicated disqualifying medical conditions to medical provider for further evaluation.• Verified deploying personnel received CDC’s recommended Travel Vaccinations for geographic region of deployment; trained deploying personnel on topics regarding Public Health safety during deployment – ensured military personnel were medically qualified to accomplish their mission.• Managed and implemented mosquito surveillance program for area spanning 42,000 contiguous acres; collected mosquito samples using mosquito traps. Attended New Jersey Department of Environmental Protection (NJDEP) quarterly meetings; collaborated with Rutgers University, Burlington County, and Ocean County public health officials on latest mosquito control methods – minimized transmission of mosquito-related viruses to local population.• Conducted industrial shop inspections to ensure Quality Compliance with OSHA and Air Force regulations; cultivated working relationships with industrial shop managers. Reviewed industrial shops’ hazardous and toxic materials to ensure proper storage, handling, and disposal procedures were being maintained; analyzed industrial shop records to identify trends in work-related injuries and illnesses – increased McGuire AFB’s occupational health compliance rating from 89% to 92%.