Michael Mackey Email & Phone Number

United States

Support scientific compute, enterprise laboratory systems and laboratory analyzer workstations/applications. Assists with implementing and maintaining computer systems with a client/server architecture and provides experience in scientific system support in a validated GxP environments (both the Manufacturing and Laboratory areas)Maintain enterprise scale applications used in laboratory and manufacturing areasImplement and maintain stand-alone laboratory analyzer workstations and applicationsDesign and maintain special purpose computers supporting scientific compute (e.g., multi GPU)Ability to design, document and communicate complex laboratory workflows and requirementsAuthor System Development Lifecycle (SDLC) supporting documentation and tests (e.g., User Requirements, Technical Requirements, System Architecture, Design Specification, Application Configuration, Functional Requirements, User Acceptance Test)Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and driveResearch, test and recommend specific system hardware and software options to meet platform needsParticipate in requirement gathering, planning and execution of hardware/software solution implementationProvide recommendations for technical standards and specifications and support build of IT systems for client baseTroubleshoot IT issues and provide excellent customer service to our clientsDevelops preventative maintenance protocols and procedures for laboratory hardware and or solutionsDevelops validation procedures for implemented solutionsEnergetic/self-motivated, able to work independently and in team with strong organizational skillsCollaborates with multidisciplinary teams and provides guidance and expertiseProvide around the clock tier 2/3 support for lab systems with periodic off-hours monthly maintenance

Novato, Ca

Supporting Validated and Non Validated systems connected to various Instruments in QC and Research Lab environments.Working with Scientists and project managers to upgrade, refresh and deploy new Windows systems. Perform hardware and software troubleshooting on Lab systems.Support stand-alone system validation and deployment efforts following GxP standards.

*Provide local lab support for an internationally located user community as part of a team of 18 FTEs and contractors*Plan, coordinate and execute lab equipment moves, up to and including entire labs*Supervise team of lab support contractors on daily basis*Create and maintain documentation regarding installs, power, space, general equipment configurations*Establish equipment and cabling best practices*Configure lab equipment: Configure Ericsson edge and backbone routers, Ixia traffic generators, Cisco 2511-7600 chassis, Extreme switches, with required information such as management IP, required network routes, and whatever required to make the device usable from testing perspective.*Configured layer 1 switches for lights out lab automation use by test engineering teams including: Initial configuration, user management, media type selection (1gig – 100gig fiber) and ensured database backups were done regularly*Deployed and configured Linux based servers running Gentoo, RHEL. Basic Linux administration skills: Set IP, default gateway, routes, locate and install requested packages on demand

Lab Services for Test engineers in San Jose. Working within a global request tracking system to complete incoming service requests in the lab.  Deployed basic Linux systems running Gentoo Linux, for a variety of uses such as radius, dhcp, NFS test automation, terminal services etc. Maintained hardware and basic OS function Racked/De-racked lab equipment in a testing engineering lab space Created and managed internal RMA system for lab equipment Developed and documented process for ISO audit calibration of test equipment and ESD certifications Developed internal RMA process working with client base and operations Familiar with the AC and DC power requirements of telecom equipment manufacturers’ labs. Have installed and maintained local and distributed AC smart strips, DC rectifiers and distributed DC equipment.Professional