Michael Lewis Email & Phone Number

United States

• Coach, mentor, and oversee the Helpdesk and Engineering Teams
• Ensure that the day-to-day technology needs of the museum, and all the encompassing business units are met and maintained, while providing direction on technology based initiatives
• Act as the Lead Engineer in designing and implementing software and hardware solutions
• Develop and maintain installation and configuration procedures and contribute to and maintain departmental and system standards
• Research and recommend innovative solutions, and where possible automated approaches for system administration tasks
• Responsible for design, implementation, and maintenance of AWS cloud environment (EC2, VPC, IAM, CloudFormation, S3, Route 53, and all other services)

Greater Nashville Area, TN

Beaverton, OR

• Provided support and maintenance of IT infrastructure, and recommended future infrastructure initiatives
• Maintained awareness and knowledge of industry trends for technical viability and risk management
• Responsible for researching, identifying, selecting, and testing products required for solution delivery
• Maintained and recommended procedures for system administration activities, supported the development and maintenance of IT standards, and provided input for mid to long range systems planning
• Provided workable solutions, while demonstrating strong problem solving and troubleshooting skills
• Maintained and monitored network, security, and computer systems to meet requirements

• Was responsible for the design, planning, purchasing, testing, troubleshooting, and implementation of projects
• Maintained relations with vendors and service providers to ensure the church and school are obtaining the best services for the best price
• Was responsible for researching, planning, implementing and maintaining any and all technology based devices, systems, or services
• Maintained Microsoft Active Directory Infrastructure consisting of: Microsoft Windows XP, Vista, Windows 7, and Windows 8 workstations; Windows Server 2003, Server 2008, and multiple Hyper-V virtual servers and hosts.
• Managed and maintained Google Apps for Domains
• Configured, deployed, and maintained Chromebooks, Chrome OS, and Chrome management console

San Luis Obispo, California Area

• Deployed, managed, and supported our Microsoft Active Directory Infrastructure consisting of: Microsoft Windows Server 2003, Server 2008, Exchange Server 2003, Windows Terminal Server 2003, Citrix Servers, and Multiple.
• Managed and supported Laserfiche document control and management solution
• Assisted with management of Office 365 client support
• Provided day-to-day hardware and software technical support for all end users though the helpdesk ticketing system
• Remotely provided end user support using various software tools
• Maintained all network equipment, Wireless network, the Iwatsu phone system, and all printers

• Maintain Microsoft Active Directory Infrastructure consisting of: Microsoft Windows Server 2003, 2008, Exchange Server 2003, Windows Terminal Server 2003, and a VMware server
• Provide day-to-day hardware and software technical support for all end users
• Responsible for maintaining all network equipment, the phone system, and all printers
• Create, manipulate, and maintain Crystal Reports
• Responsible for the design and planning, pre-deployment strategizing, purchasing, testing, troubleshooting, and implementation of all projects
• Maintain all backup and disaster recovery solutions

• Deployed, managed and supported the following systems: Microsoft Windows Server 2003 and 2008, Exchange Server 2003 and 2007, Small Business Server 2003 and 2008, and Windows Hyper-V
• Responsible for the creation of project timelines, management and implementation of all client projects, and oversight of project teams
• Other responsibilities included: the creation of project boards, service ticket creation, project ticket creation, task assignments, resource management, following up with clients, vendors, and technicians, as well as.
• Acted as the project engineer, performing a variety of tasks which included; hardware setups, software installations, domain migrations, server setups, domain creation, user migrations, database setups, software.

• Responsible for all network, desktop, Server, PBX phone system, and wireless/cellular device support for PDA’s and cell phones
• Placed all purchasing requests and performed the installation of all software, hardware, and printing needs
• Responsible for the budgeting process from start to finish for the Valle Verde Retirement Community technology budget. Including but not limited to: creating the budget for the next fiscal year, paying all IT and phone.
• Environment is modeled entirely after Microsoft’s implementation of a Windows 2000 Active Directory Infrastructure, and is standardized with Windows 2000 Professional workstations, an Exchange mail server, being.
• Users connected into a Citrix server farm at the corporate office in Pleasanton, CA, which was supported by myself and six other members of a global support team
• Provided support for our Avalon, Emergency Nurse Call System that the residents use to call for help

• Provided day-to-day hardware and software technical support for all school and administrative offices of the Santa Barbara County Education Office, including small schools throughout the county
• Acted as an in house consultant to each individual department and categorical program at SBCEO
• Evaluated hardware and software solutions and recommend possible upgrades based both on client needs and department budget constraints for the categorical programs at their request
• Assisted supervisor in planning and development of the budget for the coming fiscal year
• Responsible for supporting, monitoring, testing, and troubleshooting all hardware and software problems pertaining to the LAN, performing network server installations and configurations, day-to-day operations and.
• Provided support and first level troubleshooting for, but not limited to; HP, Canon, and Epson; laser, inkjet, and dot matrix printers and copiers, connected both locally and via the LAN

• Provided LAN administration and support for a 75+ workstation environment.
• Duties included: Network server installation, backup and disaster recovery solutions, desktop support, hardware troubleshooting, software integration, and support and troubleshooting for HP, Epson, and dot matrix.
• Acquired an extensive working knowledge of various industry standard software applications
• Daily responsibilities included scheduling and management, upgrades, troubleshooting, and daily backups of databases

Certificate Of Network Administration, Computer Systems Networking And Telecommunications

Education record