Michael Smith Email & Phone Number

Celigo is pioneering the future of cloud-based application integration with its integrator.io iPaaS platform and prebuilt Integration Apps.Integration Apps offer a suite of prebuilt, fully managed integration applications for popular cloud applications, including NetSuite, Salesforce, Shopify, Amazon, Zendesk, and many others to synchronize data, automate processes, and streamline operations by integrating their cloud applications.Our Customer Success team supports business initiatives to maximize investment, minimize risk, and optimize our partnership for the best experience.As a Customer Success Manager, my goal is to maximize the value, return on investment, and understand the metrics of success by working cross departmentally, with partners, and directly with customers. From onboarding, to project management, customer advocacy and escalations, finding opportunities to increase efficiency through automation, mitigating risk, and renewals, I enjoy working with my 100+ customers to serve as one of their advisors and primary advocates.

Jacksonville, Florida

As an Enterprise Success Executive, I drive client retention through relentlessly monitoring and managing my client's success. I own $8M+ ARR and am the one trusted advisor who builds and strengthens client partnerships by creating and operationalizing a Client Success plan in conjunction with the Client's Decision Makers, influencers and C-Suite.I initiate interventions to address any areas of concern in overall client health; including client satisfaction, client experience and product adoption across the client's ADP portfolio.Responsible for establishing the client relationship and building their loyalty, consulting with the client to define appropriate desired outcomes based on the client's suite of products and stage in the adoption journey, ensuring the client's optimal use and solution adoption of products and services, advocating for our mutual best interests, and driving engagement through data insights and other unique ADP assets.• Effectively manage across business units within ADP to understand the hidden elements within the organization that impact the client and the business.• Effectively position ADP Executive Sponsor and execute effectively against the Client Playbook, including Success Plan and Executive Business Reviews to ensure the client holistically realizes the value in the ADP relationship.• Partner with internal partners to ensure a unified experience and manage Client Health.• Proactive partner who helps clients think through the marketplace implications, how that affects client strategy and provides best practices of similar verticals• Sharing HCM industry updates and information relevant to a particular client's needs in a manner that which support and help their business.• Establish and manage an expectation of reference-ability and client engagement opportunities relevant and beneficial to both the client and to ADP including driving participation in key events (MOTM, CAB, Online Forums, Ambassador Program, etc.).

Jacksonville, Florida Area

As a consultant helping clients make decisions about how to manage a workforce, it is important to provide insight. We do this by leveraging data, on micro and macro levels, to allow an organization to make smarter decisions about the workforce that drives business.I specialize in working with internal and external partners and centers of influence to develop relationships and partnerships to maximize all parties opportunities. By working with the trusted partners that our clients rely on, relationships become strengthened and extends the value and service that we can collectively provide to clients.

Jacksonville, Florida Area

As branch manager, I oversee day to day operations. This includes managing sales, account managment, profit and loss mangement, staffing decisions, strategy decisions, and customer service, as well as personal training and development. I am responsible for finding new business and growing existing business. I have grown my business by over 100% in my time in this location. Awards and honors include:Top 10 most profitable branch in the company. Second highest customer satisfaction score in the company. Operating group's balanced performance award. 6 time spotlight award recipient.

Lake City, Fl

Gainesville, Florida

Responsible for a book of business of advertising clients. Managed account ROI, advertising budgets, copy, presenting graphic design layouts to the graphic design department. Was responsible for growing incremental business with new customers on layout size and frequency. Responsible for finding new customers in an assigned territory. Responsible for account retention.

University Of Florida

Bachelors, Advertising

High School Diploma