• Team lead for Data & Analytics within the Procurement and Sourcing Group (PSG) with a focus on providing meaningful and easily interpreted data visualizations. • Designs and develops custom interactive Tableau dashboards to support PSG senior management and other customers across the business. • Modernized existing 45 page PowerPoint/PDF spend reports into a comprehensive reporting package using Moody’s Accounts Payable and Travel and Expense data. New interactive reports are accessible via Tableau Server and provide greater insight into spend at the entity, line of business, and department level. • Enhanced and automated the contract savings reporting, allowing managers to easily access and manage to savings targets. • Collaborated with ServiceNow business analyst and Human Resources to develop a unified solution to third party resource onboarding and termination. • Designed, constructed, and maintains a comprehensive reporting package through Tableau Server for Moody’s Senior Management based on Vendor, HR, and Procurement data. • Coordinates the quarterly vendor satisfaction survey as well as the compilation and presentation of survey results. • Works with multiple temporary staffing providers to oversee the process for onboarding temporary IT staff.• Owns the monthly SOX Control for recertifying system and real estate access for all IT non-employees.• Provides internal customer training on all aspects of the vendor management program, including policies, processes, and procedures.

• Managed relationships with contact center customers to identify key business processes, planned events, and policy/procedure changes that could impact projected contact center call volume. • Evaluated call center data and customer feedback to provide quantitative service improvement analysis, increase efficiencies, and lower program costs for Grants.gov, HHS Payment Management System, and GovZone contact center programs. • Monitored contact center vendor performance using real time ACD dashboards and weekly service level agreement reports to identify possible negative performance and determine root cause. • Provided tier I customer support for GovZone, a newly released web application that offers products and services on an e-commerce platform. • Created and presented monthly business reviews to program owners outlining call center performance and compliance with established service level agreements. • Forecasted call volume in preparation of fiscal year budgets, taking into account historical trends and future program actions.

• Analyzed pricing requirements and created pricing models in response to requests for proposals (RFPs) on contract types including firm-fixed price, time and materials, and cost-plus-fixed fee. • Created a cost model template used to efficiently and accurately calculate costs associated with Community Based Outpatient Clinics (CBOCs) on a per member per month basis for the Department of Veteran Affairs.• Interfaced with operational staff in developing and pricing staffing profiles, subcontractor pricing targets, and cost proposals.• Established contract indirect budget pools for management and headquarter functions.• Tracked and analyzed competitor pricing to determine trends and develop future pricing strategies. Changes in pricing strategies increased proposal win rate by 20%.• Managed pricing responses to Task Order Proposal Requests (TOPRs) issued through the U.S. Air Force Class contract.

• Executed multi-million dollar charter party agreements between vessel owners, charterers, terminals, and suppliers. • Main point of contact in Norfolk, VA for the fourth largest shipping company in the world, Evergreen Marine Corporation. • Worked to ensure vessels entering the Port of Hampton Roads were in compliance with United States Federal Regulations. • Coordinated the transfer of cargo to guarantee limited costs and delays.