Michael Warren Email & Phone Number

Nashville, TN, US

Nashville, Tennessee, United States

New York City Metropolitan Area

Greater New York City Area

• Team lead for Data & Analytics within the Procurement and Sourcing Group (PSG) with a focus on providing meaningful and easily interpreted data visualizations.
• Designs and develops custom interactive Tableau dashboards to support PSG senior management and other customers across the business.
• Modernized existing 45 page PowerPoint/PDF spend reports into a comprehensive reporting package using Moody’s Accounts Payable and Travel and Expense data. New interactive reports are accessible via Tableau Server and.
• Enhanced and automated the contract savings reporting, allowing managers to easily access and manage to savings targets.
• Collaborated with ServiceNow business analyst and Human Resources to develop a unified solution to third party resource onboarding and termination.
• Designed, constructed, and maintains a comprehensive reporting package through Tableau Server for Moody’s Senior Management based on Vendor, HR, and Procurement data.

Greater New York City Area

• Managed relationships with contact center customers to identify key business processes, planned events, and policy/procedure changes that could impact projected contact center call volume.
• Evaluated call center data and customer feedback to provide quantitative service improvement analysis, increase efficiencies, and lower program costs for Grants.gov, HHS Payment Management System, and GovZone contact.
• Monitored contact center vendor performance using real time ACD dashboards and weekly service level agreement reports to identify possible negative performance and determine root cause.
• Provided tier I customer support for GovZone, a newly released web application that offers products and services on an e-commerce platform.
• Created and presented monthly business reviews to program owners outlining call center performance and compliance with established service level agreements.
• Forecasted call volume in preparation of fiscal year budgets, taking into account historical trends and future program actions.

Alexandria, VA

• Analyzed pricing requirements and created pricing models in response to requests for proposals (RFPs) on contract types including firm-fixed price, time and materials, and cost-plus-fixed fee.
• Created a cost model template used to efficiently and accurately calculate costs associated with Community Based Outpatient Clinics (CBOCs) on a per member per month basis for the Department of Veteran Affairs.
• Interfaced with operational staff in developing and pricing staffing profiles, subcontractor pricing targets, and cost proposals.
• Established contract indirect budget pools for management and headquarter functions.
• Tracked and analyzed competitor pricing to determine trends and develop future pricing strategies. Changes in pricing strategies increased proposal win rate by 20%.
• Managed pricing responses to Task Order Proposal Requests (TOPRs) issued through the U.S. Air Force Class contract.

• Executed multi-million dollar charter party agreements between vessel owners, charterers, terminals, and suppliers.
• Main point of contact in Norfolk, VA for the fourth largest shipping company in the world, Evergreen Marine Corporation.
• Worked to ensure vessels entering the Port of Hampton Roads were in compliance with United States Federal Regulations.
• Coordinated the transfer of cargo to guarantee limited costs and delays.