Michael Wolf Email & Phone Number

Syracuse-Auburn

New York State

Syr

New York And New England

PROFESSIONAL EXPERIENCEESTIMATICS SECTION MANAGER, STATE FARM INSURANCE September 2009 to PresentManaged a section of team managers who handled all aspects of damage appraisals and direct repair shop activity for all of New York and the six New England states. • Initiated new self-service inspection options offered by company while improving expenses associated with damage appraisals throughout the territory. Doubled the number of self-service inspections during 2017.• Improved estimate quality throughout the section by activating vendor systems to assist in the identification and selection of alternative parts, resulting in a decrease of parts costs by 13%. • Positively impacted service levels by increasing weekend inspections and refining geographic territories for appraisers. Reduced inspection time within the section by .4 days.AUTO CLAIMS SECTION MANAGER, STATE FARM INSURANCE March 2006 to September 2009Led a section of team managers who handled all aspects of auto property claims including total loss and salvage processing for New York and the six New England states. • Improved section results specific to call volume, response speed, file quality, and salvage return while reducing staffing expenses. Net salvage recovery improved by over two percentage points.• Initiated a new methodology for total loss valuations to improve settlement accuracy, resulting in a 16% reduction in “re-runs”.ESTIMATICS SECTION MANAGER, STATE FARM INSURANCE May 1998 to March 2006Managed a section of team managers who handled all aspects of damage appraisals and direct repair shop activity for all of New York. • Established consistent best practices for all appraisers in New York.• Improved the quality and accuracy of damage appraisals conducted within the state. ESTIMATICS TEAM MANAGER, STATE FARM INSURANCE March 1997 to May 1998Led a team of estimators that conducted damage appraisals for the greater Central New York market area.