Michele Egan Email & Phone Number

Keene, Nh, Us

Multifaceted expertise in data analysis, project control technologies, and business analysis. Ability to synthesize incomplete customer requirements into actionable development items, showcasing a keen analytical acumen and a deep understanding of the product development lifecycle. Proficiency in graphic arts and design tools like Adobe Illustrator, After Effects, and Adobe Xd, coupled with experience in marketing and sales, helps to deliver comprehensive solutions that are not only functional but also aesthetically pleasing. Incorporation of Adobe Xd for implementation mock-ups streamlines the client feedback process, ensuring that the final product aligns closely with client expectations.Skills in HTML, CSS, JavaScript, and familiarity with the Microsoft Power Platform, including Automate and Power BI, creates a versatile asset capable of tackling various challenges in the digital space.Enthusiasm for the Oxford comma reflects a meticulous attention to detail, which is undoubtedly reflected in the quality of work. Diverse skill set and dedication to quality control are an invaluable bridge between client needs and technical execution.

Under my artistic pseudonym AvalonInk, I worked with The Dungeon Coach YouTube Channel Dungeon Team to help Coach provide high-quality content for his viewers, members, and subscribers. I handled adjustments for background artwork on thumbnails and documents as well as providing content and layout advice.

Milford, Nh

Face-to-Face Customer Service and Sales, Tech Support, Account Management, Customer Database Data Entry and Management, Goal Oriented SalesI matched every customer with their perfect wireless solution, ensuring good customer relations and broadening our customer base. I was also required to keep up with emerging technologies and company objectives. Skills include: sales, tech support, instruction, minor repair, account review, de-escalation, data entry, spreadsheet/database management, calls and email correspondence.

Brookline, Nh

Customer Service, Email Correspondence, Live Online Chat, Order Fulfillment, Procedures and Training Manual development and editing.In this position I was able to tweak processes and personnel to help the company provide excellent customer service while keeping an eye on the bottom line. I corresponded daily with vendors, customers and shipping companies. I also was able to help discover an instance of fraudulent ordering, figure out how the fraudster operated, and help the company report the activity to authorities after developing a procedure to prevent future fraudulent orders of that type.

Milford, Nh

Face-to-Face Customer Service and Sales, Tech Support, Account Management, Customer Database Data Entry and Management, Goal Oriented SalesSkills include: sales, tech support, instruction, minor repair, account review, de-escalation, data entry, spreadsheet/database management, calls and email correspondence.

Wilton, Nh

Customer Service, Email Correspondence, Management, Digital Art Manipulation. Developed procedures, forms, and training materials for a small group of diverse personalities.After being a Customer Service representative with the company for a year, I was asked to turn my talents to a unique opportunity. Over time I was able to build a single person task into a semi-independent department with its own procedures, training manuals, and customer service aspects. Our job was to receive, review, and match digital artwork submitted by customers to their orders. We provided information to both the Customer Service and Prepress departments to aid them in the order process. Some digital artwork editing was involved, as well as tactful communication to the customer if the submission did not fit the standards required for flexographic printing.