𝑺𝒖𝒎𝒎𝒂𝒓𝒚Led a team of Engineering Program Managers orchestrating the planning and execution of new Fulfillment Center (FC) Launches, Retrofits, and Expansions as part of the Global Engineering and Security Services (GESS) Organization. Collaborated with internal operations customers to understand incremental network capacity requirements, define associated FC build-plans, and align cross-functional stakeholder teams in delivering projects on time and under budget. 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒂𝒏𝒅 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔◽ Oversaw the end-to-end Project Lifecycle of new FC Launch and Retrofit projects for the North America Customer Fulfillment (NACF) Business Unit, delivering 130+ projects between 2021 and 2022.◽ Expanded responsibilities in 2023, overseeing project portfolios for 7 internal Business Units, consisting of 20+ unique Facility Types across 6+ countries.◽ Shaped Process Mechanisms and Communication flow associated with Project risk mitigation, escalation management, and critical decision dates for streamlined reporting to Senior Business Leaders (Director, VP, SVP, etc.)◽ Developed Standard Work Document outlining core responsibilities, standard work, tools/mechanisms, and key performance indicators (KPIs) for the GESS PMO organization.◽ Managed budget for the Program Management Office (PMO) organization, ensuring team spending was within the approved budget𝑻𝒐𝒐𝒍𝒔/𝑻𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒚◽ MS Office Suite - Excel, Word, Outlook, PowerPoint ◽ Program Management - Salesforce, Smartsheet, Asana, SharePoint, MS Project, Gantt Charts, Kanban Boards, Risk Matrix, Program Dashboards, Program Reports, Cost-Benefit Analysis, Feasibility Study

𝙎𝙪𝙢𝙢𝙖𝙧𝙮Orchestrated the planning and execution of Fulfillment Center (FC) launch and retrofit projects for the Global Engineering and Security Services (GESS) organization, supporting 3 different internal Business Units (Amazon Logistics, Global Specialty Fulfillment, and North America Customer Fulfillment). Developed critical milestone schedules, defined installation/deployment sequences, and collaborated with over 20 internal/external stakeholder teams to maintain the schedule from project inception to operational launch. 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒂𝒏𝒅 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔◽ Delivered 68 Projects between 2018 (44) and 2019 (24), including 5 unique Facility Types ranging from 50,000 sq ft Delivery Stations to 855,000 sq ft Amazon Robotics Sortable (ARS) FCs equipped with material handling equipment (MHE), Amazon Robotics technology, and 3 floors of inventory storage.◽ On-boarded a new internal customer (Global Specialty Fulfillment) to be supported by the GESS Organization, implementing Program Management standards for scalability.◽ Coordinated resource planning efforts for the GESS Organization, consisting of 7 Director-led functional teams and over 1,000 salaried employees supporting FC launch and retrofit projects.◽ Designed and coordinated the development of a web-based resource planning tool that leveraged project and employee data sources to streamline resource modeling for improved speed, accuracy, and senior leader visibility.◽ Expanded scope in April 2020, managing a team of 4 Program Managers and focusing on project development/planning to support increased capacity requirements through the onset of the COVID-19 pandemic.𝑻𝒐𝒐𝒍𝒔/𝑻𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒊𝒆𝒔◽ MS Office Suite (Excel, Word, Outlook, PowerPoint)◽ Program Management (Salesforce, Smartsheet, Asana, SharePoint, MS Project, Gantt Charts, Kanban Boards, Risk Matrix, Program Dashboards, Program Reports, Cost-Benefit Analysis, Feasibility Study)

𝑺𝒖𝒎𝒎𝒂𝒓𝒚Improved Operational Performance of new Fulfillment Center (FC) launches by influencing building design/layout, equipment deployment, and operational process standards through the launch project lifecycle. Guided onsite execution teams to ensure deployment activities were aligned with network operating standards, coordinated pre-launch operational testing, and collaborated with incoming Operations leaders on the development of launch plans.𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒂𝒏𝒅 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔◽Oversaw the launch of 4 Amazon Robotics Sortable (ARS) Fulfillment Centers (BFI4, SAT2, BDL2, SMF1), totaling over 3.4M square feet, equipped with material handling equipment (MHE), Amazon Robotics technology, and 3 floors of inventory storage.◽Facilitated completion of 1,000+ pre-launch tasks across 22 functional groups to deliver 'turn-key' site launch for Operational customers. ◽Expanded responsibilities as the ARS Program ‘Subject Matter Expert’ (SME), taking ownership of site composite design standards, equipment/module standards, and the associated change management process.◽Established a new process for ‘virtual’ Outbound Operational Readiness Testing for new launch sites, which enabled project teams to proactively identify issues related to communication/configuration between MHE vendor systems and Amazon warehouse management systems.𝑻𝒐𝒐𝒍𝒔/𝑻𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒊𝒆𝒔◽ MS Office Suite (Excel, Word, Outlook, PowerPoint)◽ Project Management (Gantt Charts, Kanban Boards, Risk Matrix, Project Reports, Cost-Benefit Analysis, Stakeholder Mapping)◽ Design Software (DWG TrueView, PlanGrid)

𝑺𝒖𝒎𝒎𝒂𝒓𝒚Led the outbound department in a 1M sq ft 'Large Sortable' Fulfillment Center (FC) with a focus on operational planning, execution, and key performance metrics. Managed a team of 4 Area Managers and developed labor plans to meet daily ship volume commitments with an average of 300-400 hourly associates working in pick, pack, shipping, and support functions during normal (off-peak) operations.𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒂𝒏𝒅 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔◽ Improved shift performance as an incoming Operations Manager, achieving the highest productivity performance (out of 4 shifts) over a 10-week period prior to the 2015 peak season (Q4).◽ Expanded responsibilities serving as the owner of planning and execution for (2) night shift operations during Amazon’s first Prime Day and 2015 'peak week', leading 8 managers and 1,200+ hourly associates per shift.◽Led the onboarding of 4 managers, developed an interim Operations manager, and supported the promotion of 2 hourly associates to salaried Area Manager positions. 𝑻𝒐𝒐𝒍𝒔/𝑻𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒊𝒆𝒔◽ MS Office Suite (Excel, Word, Outlook, PowerPoint)

𝑺𝒖𝒎𝒎𝒂𝒓𝒚Managed an hourly workforce ranging from 25-100+ associates as an operations leader responsible for inbound/outbound processing areas within a 1M sq ft 'Large Sortable' Fulfillment Center (FC). Led 4 different operational areas, improving performance through process improvement, standard work implementation, and associate engagement. 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 𝒂𝒏𝒅 𝑨𝒄𝒉𝒊𝒆𝒗𝒆𝒎𝒆𝒏𝒕𝒔◽Launched 2 FCs (CAE1, ONT2) within 2 years as a member of the original Operations leadership teams◽Shaped receiving area layout and inventory replenishment/consolidation strategy to support peak season inventory ramp during the launch phase of ONT2.◽Developed a new inventory bin type to increase bin utilization and improve case/pallet stow efficiency, leading to an approximately 25% increase in pallets stowed per shift during the launch phase.◽Led 17% productivity improvement in the Pick department, achieving the highest performance out of 4 shifts.𝑻𝒐𝒐𝒍𝒔/𝑻𝒆𝒄𝒉𝒏𝒐𝒍𝒐𝒈𝒊𝒆𝒔◽ MS Office Suite (Excel, Word, Outlook, PowerPoint)