Michael Kinard Email & Phone Number

United States

Greater Denver Area

• Customer Advocacy: Acted as an advocate for customer needs, collaborating with internal teams to inform product roadmaps and ensure optimal client experiences.• Strategic Account Management: Managed a subset of strategic accounts, driving customer success through proactive engagement and relationship management.• Operational Processes: Developed and implemented new operational processes, documenting and communicating best practices to ensure consistency and efficiency.• Team Leadership: Led and mentored a small team, with a focus on growth and development, resulting in improved team performance and client satisfaction.• Problem Solving: Worked hands-on with clients to solve problems, design solutions, and address issues, leading to a 49% increase in annual recurring revenue from $5.5 to $8.2 million.• Technical Product Support: Supported a technical product with significant API components, enhancing customer engagement and optimizing product utilization.

Greater Denver Area

• Remote Transition Management: Led the successful transition of in-person operations to remote environments, ensuring continuous support for major clients.• Client Communication: Collaborated with Client Service Managers to maintain effective communication and workflow, contributing to significant client contract renewals.

Denver, Co

• Workforce Management: Oversaw staffing operations and workforce management, ensuring alignment with regional strategic objectives and compliance with HR regulations.• Policy Enhancement: Led initiatives to improve employee Net Promoter Score (eNPS), resulting in a more engaged and productive workforce.

Denver, Co

• Oversaw a team to achieve key performance indicators by implementing structured coaching and providing consistent feedback.• Fostered a cohesive team environment by utilizing effective communication skills and demonstrating empathy within established operational guidelines.• Successfully reduced team turnover below company average, contributing to the advancement of team members

Wheat Ridge, Colorado, United States

• Oversaw a team of sales representatives, providing coaching on effective consultative sales techniques.• Facilitated client acquisition and onboarding by creating and conducting training content for new recruits.• Provided continuous post-training support, contributing to performance enhancement strategies.

Littleton, Colorado, United States

• Successfully managed sales objectives, consistently achieving targets and maintaining a position within the top 10% of sales representatives.• Drove team performance to meet and exceed sales goals, fostering a competitive and results-oriented environment.