Mindee Kastelic 💥 Email & Phone Number

Partners with HR leaders, C-suite executives, and Total Rewards teams to bring highly customized services to support departing senior executives through leadership transitions, outplacement, and board readiness.

Played a central role in managing key client relationships, pursuing new business, and cultivating opportunities with existing clients.

Served as the people architect for the organization with a focus on building a workplace culture and team structure that aligned with the company’s goals, ensuring that the right talent was in the right roles, and supporting employees to thrive and perform at their best.Served as chief advocate for the customer within the company, ensuring that customers had an exceptional experience throughout their entire journey with the agency. Delivered not only what clients expected, but delighted… Show more Served as the people architect for the organization with a focus on building a workplace culture and team structure that aligned with the company’s goals, ensuring that the right talent was in the right roles, and supporting employees to thrive and perform at their best.Served as chief advocate for the customer within the company, ensuring that customers had an exceptional experience throughout their entire journey with the agency. Delivered not only what clients expected, but delighted them with the value they received, driving long-term loyalty.Collaborated with the owner to set organizational vision and operational strategy to meet growth goals for the agency. Show less

St Paul, Minnesota, United States

Minneapolis, Mn

Guided corporate clients in navigating the complex world of commercial real estate. Provided tailored, strategic real estate solutions that aligned with the client's business goals, workforce needs, and long-term vision.

Greater Minneapolis-St. Paul Area

Owned revenue creation, member retention strategy and created community partnerships that aligned with business and growth strategy.

Saint Paul, Mn

Served as CEO during the executive search for new leadership.

Saint Paul, Mn

Responsible for member recruitment and retention efforts.

Saint Paul, Mn

Served as a growth strategist and community connector to help local businesses grow and thrive.

Partnered with clients to execute their program objectives. Managed inbound call center with a focus on hiring, mentoring, quality and performance. •Increased client conversions by 70%•Implemented quality assurance program•Improved employee attendance

Identified and executed new business opportunities in partnership with the Sales Team. Aligned client requirements with Archway Merchandising Services deliverables across multiple divisions.•Exceeded client expectations by effectively communicating program requirements and ensuring program setup and ongoing program management•Converted a failing service program to a sales driven performance account

Responsible for implementing new clients and providing ongoing account support. Worked with clients to identify technical specifications, program requirements and performance goals across multiple industries. Analyzed client specific performance metrics, including service level, average handle time and conversion rates to meet and exceed client expectations. •Increased client conversions by 30 percent within 3 months of employment•Implemented sales initiatives for direct… Show more Responsible for implementing new clients and providing ongoing account support. Worked with clients to identify technical specifications, program requirements and performance goals across multiple industries. Analyzed client specific performance metrics, including service level, average handle time and conversion rates to meet and exceed client expectations. •Increased client conversions by 30 percent within 3 months of employment•Implemented sales initiatives for direct response client to drive sales conversions and outperform 2 competing vendors by 10 percent•Created Client Services manual and designed implementation tool for company wide use•Identified business opportunities and grew client revenue by 10 percent Show less

Managed nationwide project installations from sale through project reconciliation, driving high levels of customer satisfaction. Designed and implemented business applications to meet client telephony needs. Implementation included configuration, installation and complete site functional testing for various technical applications. •Promoted within 6 months of employment•Negotiated labor rates and drafted contracts for nationwide projects•Produced 20% costs savings on national… Show more Managed nationwide project installations from sale through project reconciliation, driving high levels of customer satisfaction. Designed and implemented business applications to meet client telephony needs. Implementation included configuration, installation and complete site functional testing for various technical applications. •Promoted within 6 months of employment•Negotiated labor rates and drafted contracts for nationwide projects•Produced 20% costs savings on national rollout for key client•Selected by management to represent department for MCSE training•Responsible for project milestones and budget performance Show less

Provided solutions for various customer issues, converted calls to orders and pitched up sells. Trained and mentored new employees to facilitate top sales conversions. Created scripts and incentives that increased catalog sales and membership conversions. •Promoted within 3 months of employment•Repeatedly recognized as top sales performer•Awarded for customer service and sales achievement