Monica Handwerger Email & Phone Number

Lafayette, Louisiana Area

Austin, Texas Area

• Support client engagements, projects and deliverables.
• Implement and resolve advanced Web front-end technology solutions.
• Develop and manage implementation frameworks for Marketing Automation Solutions.
• Design and build custom integrations between Eloqua and CRM Platforms
• Provide internal and/or client Marketing Automation training.
• Deliver Eloqua and CRM integration/administration, as needed.

Houston, Texas Area

• Create technical documents and how to videos to record necessary software processes
• Create and test demo environments to facilitate client presentations
• Work with clients to create/provide enhancements to software to facilitate day to day function
• Assist clients in software implementation

Austin, Texas Area

• Investigate, research and reconcile data issues within hundreds of client accounts in Salesforce.com
• Resolve critical data issues resulting in transitioning Provisional to Contract Entitlement utilizing SAP
• Work with business operations team in data collection and analysis
• Present conclusions as well as process review and documentation
• Analyze data and create reports to illustrate results from various business data such as sales and revenue
• Create and amend contracts within SAP

Austin, Texas Area

• Prospecting potential new advertising clients from a wide variety of industries
• Cold calling prospects to develop initial relationships and booking presentation time
• Conduct online presentations via Join.me with potential new clients nationwide
• Continuously exceed individual monthly sales quota by acquiring new clients weekly
• Support and mentor new team members

• Identify attainable government contracts through detailed research; prepare documentation and match with RFP’s for proposal coordinator
• Assist in proposal writing, and preparing documents and plans specific to current contracts
• Arrange logistics for international travel, visas, and accommodations for employees and clients
• Research prospective contractors and companies to partner with
• Update personnel records, post open jobs, and track qualified employees working at individual construction sites, in addition to managing office infrastructure

• Researched discrepancies on customer accounts, determined source of discrepancy, and obtained necessary information to reconcile unbilled services
• Made recommendations on the resolution of discrepancies for unconsolidated loads and accounts
• Worked closely with account manager to resolve issues on customer's accounts

• Maintained positive relationships with clients through constant phone contact and keeping accounts up to date
• Architected and maintained new filing system for optimized management of client accounts (includes transition from hard copy to digital)
• Managed day to day office infrastructure of ten plus people including coordination of invoices, budget, and supplies

• Assisted sales representatives in transferring thousands of leads and accounts to Salesforce.com
• Located new prospects and targets to enter into sales funnel
• Researched and assisted in qualification of prospects including web research and cold calling
• Researched and coordinated travel and logistics for sales representatives attendance at industry trade shows and events
• Built and managed marketing/sales collateral kits