Nancy Schmidt Email & Phone Number

I currently support 3 of our 12 retail sites. While there is no "normal day", on a regular basis I communicate and resolve customer issues, keep staffing apprised of upcoming events that impact our customers and policy / procedure changes. Financially I am responsible for auditing batches and registers and tracking performance. Incentive planning and execution to ensure we are meeting our goals. Scheduling and personnel concerns are a piece of the job, ensuring adequate staffing to meet our needs while controlling OT and travel costs.Store appearance, upkeep and improvements. Contribute to budget planning and adherence. Education, coaching and evaluation processes are part of my daily, weekly, monthly and yearly calendars. My goal is to ensure that each employee feels they are supported and empowered to make decisions that impact a positive customer experience.

Aberdeen, Sd

CNI is a contractor for the US Federal Government, offering administrative services to achieve goals and ensure quality. My contract was part of the Indian Land Consolidation Project, education land owners of their options and, ultimately, purchasing native land to return it to the tribe for uses that bettered the reservation and native peoples. I also co created and administered the databases that were utilized to track offers, processes, land owners and contacts. This database was rolled out to many of the ILCP offices throughout the nation.

Grand Island, Ne

I coordinated contracted home care support for our clients. This included interviewing, reference checks and intake processes. Marketing of our services - creating and managing a multi media budget and plan to meet our growth objectives. Developing client relationships, determining their needs and matching them with a caregiver and providing ongoing support to ensure a successful employee / employer relationship.

Aurora, Ne

As the Director of Operations, I managed scheduling of over 5000 outboud marketing hours in up to 6 sites. I created and developed relationships with contracted sites as well as overseeing the day to day operations and productivity for 3 internal sites. We delivered both inbound and outbound calling for small and midsized companies. Specializing in lead generation, surveys and other niche markets.

St. Joseph, Missouri Area / Aberdeen, Sd

I started as an entry level TSR (telemarking sales rep) when ITI (Later purchased by APAC) opened in Aberdeen. I was promoted to Quality Assurance within 2 weeks and to Team Lead within 2 months. From there I was asked to oversee and support the new hire process before taking on the New Hire Training Role. During this time frame, I also added Management Training to my skill set. I realized that there was a greater opportunity for career development on the operations side of the company and so applied for and was hired for the Program Manger position, was promoted to dayshift manger after a year and then accepted the Facility Manager position in St Joseph, Missouri. I was honored to receive the Mary Kay Archer Achievement Award within my 1st year as a FM. I then transferred back home, to our Aberdeen site, when my mother was diagnosed with cancer. As the Aberdeen FM I was recognized each quarter as a Top Performer, a title determined by turnover, production, budget adherence and satisfaction surveys and client feedback.