Nathan Crissey Email & Phone Number

Houston, TX, US

Technical lead and architect for company wide customer experience platform used for feedback gathering and reporting. Deflected over $100k in partner spend by performing development work internally including full reporting and dashboard revamp. Incorporated program feedback and business use cases from primary users to re-design 15+ dashboards and.

Sunnyvale, California

Program Manager for supportability focusing on account recovery and security for G Suiteand Google Cloud. Advocate for the customer to Product and Engineering. Bring data from thesupport organization to influence the product roadmap to increase customer satisfaction.Primary point of contact for support enablement for new product launches and.

San Mateo, CA

Internal tier 3 support escalation point, product expert, and liaison between professional servicesand engineering primarily focusing on data collection products including survey platform and social collection. Coordinate with product, engineering and professional services teams for new feature rollout and feature deprecation.Embedded with engineering.

Palo Alto, California

Internal support escalation point and liaison between Professional Services and Engineering primarily focusing on data collection products including survey platform and social collection.

Palo Alto, CA

Day to day manager for a $2.5M annual value portfolio of 5 retail, auto, and education clients CX platforms. Build customer relationships through consistent communication, reliable expectation setting and delivery, and developing an understanding of the customer’s business needs. Prioritize requests and scope projects from multiple clients and.

Palo Alto, CA

Act as technical setup escalation point for Professional Services teams. Participate in deal reviews to ensure proper technical scope and identify potential issues pre-sale. Create, codify, and document best practice technical configurations.

Palo Alto, CA

Services lead technical analyst for 5 retail and education clients. Translate customer business needs into high quality, sustainable, low debt technical solutions in the Medallia platform. Troubleshoot issues and come to timely fixes and root cause determination. Implementation analyst for a Fortune 150 retailer. Managed data processes with client and 3rd.

Sunnyvale, CA

• Design, manufacturing, test, and integration for electromechanical space mechanismsMechanical Design (July 2007 - July 2014)
• Created and updated engineering drawings and test procedures for seven different electromechanical mechanisms.
• Managed discrepancy reporting and resolution for mechanism builds.Certified Test Conductor (April 2009 - July 2014)
• Responsible for the successful completion of over 20 tests of seven different electromechanical mechanisms.
• Worked with cross-functional teams including test labs, quality assurance, specialty engineering, and management to complete critical testing with tight deadlines meeting all technical and schedule requirements.
• Lead troubleshooting and failure analysis teams to resolve test anomalies, resulting in successful discovery of root cause and expedient recovery plans.

Bachelor Of Science (Bs), Aeronautical And Astronautical Engineering

Activities and Societies: Tau Beta Pi, Kappa Alpha Order, Husky Marching Band Minor in Music

Master Of Science (Ms), Engineering Management And Leadership, With Distinction