Responsible for driving Cyber Security projects for a government entity. Managing all aspects of SIEM onboarding.

Managing on-boarding projects for a diverse set of customers.Working closely with engineering teams to implement leading cyber security applications.

As a Technical Account Manager, I provided IT support to SiriusXM, AT&T and Cricket Wireless client businesses at 12 global contact centers. Primary duties were to handle projects and to ensure a stable IT environment for Client application availability. Responsible in owning multiple projects of various complexities from initiation, on boarding and continued support within timelines and budget while mitigating foreseeable risks and issues.Adhering to company standards, I practiced ITIL methodologies in Incident, Problem and Change Management. I practiced Scrum methodologies for not only application deployments but also used it as an efficient framework for site build-outs, site moves, Data Center migrations and short term projects.My additional duties were:- Steering war room bridges to minimize revenue impact by working with technical resources to resolve issues in a time constraint environment.- Implemented Robotic Process Automation (RPA) solutions to automate improvements with client software and stand-alone processes.- Implemented security measures at the network and desktop environments to meet PCI standards.- Worked with Legal team for new and current SOW reviews to address any concerns or changes. - Managed day-to-day activities to conform to Client SLAs and SOW agreements.- Identified opportunities to improve services, driving enhancements and developments.

Provided technical management to Dell, Redbox, Visa and FLIR client contact centers globally. Main duties were to complete all Network, Desktop and Voice implementations/changes by working with various internal engineering teams. These projects were completed within schedule and budgets.As a SME to Client applications, I was engaged in outages to minimize user interruption and restore service to avoid further revenue impact. I provided strong program and project leadership by adhering to standard departmental policies, fostering a positive working environment and driving for results.

Maintained system efficiency and performance, ensured high availability and reliability of Windows systems and Client applications to all users. Managed a team of 3 IT Technicians, distributing work load for various internal and Client projects. Travelled to Philippines, Dominican Republic, New York and Boston offices to implement processes and streamline IT Departments. Administered Windows Servers and OSs.