Neil Baker Email & Phone Number

Irlam

Leading Business Analysts assigned to various projects

Irlam

Leading the Business Analysis on the Mediation and Interconnect project, Migration to Reseller CMP and the Finance Processing Engine Initiative projects, introduced a Customer Off the Shelf (COTS) system selection mehtodology, and intoducing a Business Analyst Project Lifecycle responsibilities definition

Warrington, United Kingdom

Delivering Revenue Assurance, Fraud, OSS/ BSS solutions from initiation to definitionDevised and delivered a full suite of end-to end standard MDS CMP (DISE) product and LAE BillAnalyzer product business processes, aligning them to the TMForum frameworks standards.Introduced MDS compliance to the Ofcom Total Metering and Billing System (TMBS) requirements, coordinating the communications and measurements required to evidence this, so allowing our clients to achieve TMBS approval.Devising and delivering MDS internal operational and business CMP product centric processes to achieve a business standard. Lead Solutions Analyst for client implementation projects; covering the full remit of requirements specifications and clarifications, identifying new CMP product functionality requirements, aligning the solution to an out of the box approach to allow an agile, short lead time from definition to delivery to be achieved by the Project Management Team.

Warrington, United Kingdom

Managing a team of 11 Business Analysts in the delivery of: CM_ product and service specifications for existing clients; Impact Analysis for existing clients purchasing CMP product or service upgrades; Business Cases for issues challenging MDS (SAS 70, PCI Compliance). The introduction of a team structure, key measurements and process improvements to: track, assess and manage workload assignments against a defined standard and within the applied budget and objectives set; utilising this to introduce a career progression structure for the team and to project manage a smoother control of the erratic nature of the workload, which resulted in a increase in productivity and a reduction in the audit non-compliances for product releases; working with key stakeholders (Account Managers, Clients and Product Managers), reporting on progress of workloads and resolution of issues.

Warrington, United Kingdom

Performed Lead Business Analyst duties for a series of new client Pre-Studies. Mentored Business Analysts assigned to client upgrades: enabling them to effectively perform their business analysis activities. Devised and documented Operations Manuals for those new clients that were purchasing a managed service solution from MDS, and Project Managed the selection of the Portfolio Programme Management system and the MDS Pan-European Managed Service proposition.

Warrington, United Kingdom

Lead a team of 3 Business Analysts to fulfil: the production of system change requests, requirements continuity and MDS strategic compliance; internal operating processing and Pre-Study contribution; product knowledge enhancement initiatives.

Manchester, United Kingdom

Managing a Team of 17 Business Analysts to provide a series of service improvement initiatives across four independent customer care systems, including: the introduction of data protection compliance; a case-based reasoning system and a set top box installation and retrieval system.

Warrington, United Kingdom

Implementing operational improvement initiatives to the Corporate and Consumer Call Centres, to achieve productivity and customer satisfaction enhancements, including: a re-structure of Corporate Debt Collection Team to aged debt by £0.85 million on the first 9 months; the re-alignment of the Corporate Team Structures to the Sales Team Structures, leading to a 12% reduction in churn; introducing a new Consumer Complaints and Document Management System, reducing a Team of 6 FTEs to 4.

London, United Kingdom

Directly managing a series of productivity improvement schemes to industrial laundries located in East London, South London, Manchester, Newmarket, Birmingham and Glasgow; which achieved equated cost savings of £1.75 million over an 8 year period.

Bolton, United Kingdom

Facilitating production incentive schemes within the Home Shopping service depots to maintain competitive operational costs. Specialist Projects: including the introduction of a demographic focus on the placement of different goods categories to service depots within the locality of most orders for those categories, which achieved a reduction in delivery costs of 13%.

Preston, United Kingdom

Assigned to various departments to assist in the management of the ‘patient first’ health service initiatives, including Finance, Human Resources, Purchasing, Work Study, Catering, Laundering, Upholstery and Gardening. Through this also help to launch the introduction of competitive tendering incentive schemes and the collation of synthetic data to measure and manage workloads.

Bachelor'S Degree, Politics And Contemporary History, 2:1

Education record