Neil Andersen Email & Phone Number

Orlando, Florida, United States

• Managed customer accounts requiring enhanced interaction and personalized service
• Established a trusted short-term advisor relationship that works to ensure overall customer satisfaction with products and services.Developed and Executed a Get Well Plan while understanding all aspects of the.
• Took ownership of the account escalation engagement and all activities that make up the get-well plan
• While maintaining disciplined and regular communications within accounts, from C-level executives to front-line managers, built credibility through timely action and responsiveness during the escalation.
• Reviewed & analyzed customer health trends to proactively identify and resolve issues before a customer escalated.
• Acted as a customer champion, a resource specifically focused on returning the customer environment to a stable state and the customer to a state of satisfaction with ServiceNow.

• Delivered impactful results by leading Critical Account (CAP) engagements, effectively addressing challenges and removing roadblocks; successfully investigated and remediated customer issues, ensuring prompt resolution.
• Led escalation management for complex technical projects, overseeing the efforts of diverse resources and ensuring successful outcomes.
• Provided strategic leadership to teams of engineering, support and field sales specialists who developed and executed engagement plans, facilitating effective communication with C-level executives at Cohesity and our.
• Generated comprehensive briefings and reports for C-level executives, enabling informed decision-making and enhancing collaboration between Cohesity and its customers.

• Pioneered the establishment of Client Escalation and Client Listening programs, delivering executive-level visibility into critical customer escalations and ongoing feedback.
• Developed and managed the program for top-level escalations, ensuring prompt resolution and customer satisfaction within 6Connex.
• Implemented an effective survey strategy, collecting valuable Net Promoter Score and Client Satisfaction data to inform decision-making and drive continuous improvement.
• Collaborated with cross-functional teams at all organizational levels, resolving customer issues and integrating feedback to enhance products and processes.
• Played a key role in leveraging customer insights to drive innovation and improve overall customer experience.

Loon Lake, Washington, United States

• Demonstrated exceptional leadership by developing strategic plans, overcoming challenges, and eliminating roadblocks in Customer Assurance (CAP) engagements.
• Drove the investigation and resolution of customer issues, ensuring prompt and effective remediation.
• Exercised expert oversight in escalation management for complex technical projects, coordinating diverse resources to achieve successful outcomes.
• Delivered high-impact engagement briefings and reports for C-level executives at Cisco and our esteemed customers.My achievement: in over 15 years and 175+ engagements, I've never lost a customer!

Fairchild AFB, WA

• Provided expert counsel to the unit commander, ensuring the welfare of unit personnel and fostering a cohesive work environment.
• Demonstrated exceptional leadership as a Chief Master Sergeant (E-9), ranking in the top 1% of the enlisted force, while serving as the senior enlisted leader in multiple communications organizations across challenging.
• Led training and development initiatives for non-commissioned officers and airmen, achieving enhanced operational and combat readiness.
• Accomplished personnel reviews, promotion recommendations, and personal awards/recognition.
• Managed voice and data networks with a focus on ensuring availability, survivability, and security, while prioritizing the physical and mental health and safety of the team.

Bachelor Of Science - Bs, Management/Computer Information Systems, Cum Laude

Associate Of Applied Science, Information Systems Technology

Associate Of Applied Sciences, Electronic Systems Technology