Nelson Walker Email & Phone Number

I work with people to identify opportunities to deliver superior customer outcomes. Together we analyse the customer needs, the people, the process and technology to plan, develop and deliver change initiatives. With a focus on successful delivery I act as Business Analyst, Test Analyst, Subject Matter Expert, Project Manager and Change Manager.My recent business domains include customer relationship management, data analysis and billing in a utilities environment. I am interested in working with people from varying backgrounds in small, empowered teams. I support the teams with process analysis and design, requirements gathering and management, results driven project management, post implementation follow-up, vendor management, and solution life cycle management.

Listed skills include Business Analysis, Solution Architecture, Crm, Process Improvement, and 22 others.