Nick Welter Email & Phone Number

United States

United States

United States

on contract as a System Administrator with Raymond James

West Palm Beach, Florida Area

Serving as Technical Escalation Support for a team of 15 technicians, in addition to acting as liaison between support teams and the operations, engineering, and security teams. Responsible for support and maintenance for a fleet of 4,200 end user devices including Windows 10, macOS, and iOS Devices. Notable Accomplishments and Contributions:• Created detailed documentation and Knowledge Base Articles for use by both End Users and Support Personnel.• Implemented Lenel OnGuard System… Show more Serving as Technical Escalation Support for a team of 15 technicians, in addition to acting as liaison between support teams and the operations, engineering, and security teams. Responsible for support and maintenance for a fleet of 4,200 end user devices including Windows 10, macOS, and iOS Devices. Notable Accomplishments and Contributions:• Created detailed documentation and Knowledge Base Articles for use by both End Users and Support Personnel.• Implemented Lenel OnGuard System for physical security.• Mentored Jr. Technicians and provided training to help with onboarding technicians and continuing their growth.• Developed a solution to meet the business’s need to shred documents in areas without power, by coordinating with vendors, end users, and support, to build out and operate Mobile Printing and Shredding carts that are capable of operating without direct power. Show less

West Palm Beach, Florida Area

Serving as Technical Escalation Support for a team of 8 technicians. Responsible for support and maintenance for a fleet of 4,200 end user devices including Windows 10, macOS, and iOS Devices. Notable Accomplishments and Contributions:• Supported the implementation of a new Computer Aided Dispatch solution, including, process design, knowledge writing, support documentation, and technical training for support.• System Administrator for Siemens SiPass for PBSO and lead support for… Show more Serving as Technical Escalation Support for a team of 8 technicians. Responsible for support and maintenance for a fleet of 4,200 end user devices including Windows 10, macOS, and iOS Devices. Notable Accomplishments and Contributions:• Supported the implementation of a new Computer Aided Dispatch solution, including, process design, knowledge writing, support documentation, and technical training for support.• System Administrator for Siemens SiPass for PBSO and lead support for users using the client-side application.• Developed procedures and documentation to aid Jr. Technicians with migrating end users from Windows 7 to Windows 10. Show less

Storm Grove Middle School

Site Administrator for Strom Grove Middle School - Tier 1/Tier 2 Support for all Issues at my site and act as liaison with SDIRC IS/IT support department regarding all computer, network, or software related issues. Manage 1500+ Computers consisting of Desktops, Laptops and Servers. Manage Classroom Technologies (Projectors, Smart Boards, Audio Systems, Pole Vault Switchers).Notable Accomplishments and Contributions:• Packaging applications using SCCM and PSAppDeploy Toolkit for use in… Show more Site Administrator for Strom Grove Middle School - Tier 1/Tier 2 Support for all Issues at my site and act as liaison with SDIRC IS/IT support department regarding all computer, network, or software related issues. Manage 1500+ Computers consisting of Desktops, Laptops and Servers. Manage Classroom Technologies (Projectors, Smart Boards, Audio Systems, Pole Vault Switchers).Notable Accomplishments and Contributions:• Packaging applications using SCCM and PSAppDeploy Toolkit for use in the entire district consisting of ~20,000 Computers and thousands of Employees and Students.• Help and train other techs in the district with understanding how SCCM works.o Creating and understanding collections and queries, deploying the Task Sequence, Applications, Programs, Printers and more.• Lead Technician in Chrome Extension Whitelisting GPO for all end user devices. Show less

Melbourne, Florida Area

Hardware and software repairs. Opening and Closing store, Helping customers with computer related issues and sales, Helping keep store clean,

518 21St Street Vero Beach Fl, 32960

Opening and Closing store, Helping customers, Counting money, Keeping store clean, Making appointments, Ordering Inventory, Minor repairs, Managing Store and Employees.

Sebastian, Fl

Opening and Closing store, Helping customers, Counting money, Keeping store clean, Checking in orders, Pricing product and Stocking.

Vero Beach, Fl

Opening and Closing store, Helping customers, Counting money, Keeping store clean, Checking in orders, Pricing and Stocking inventory

Education record

Computer Information Technology