Nick Strauss Email & Phone Number

Jackson, Nh, Us

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

*Account management and customer success operations for institution bookstores to deliver course materials for academic terms to students and instructors*Ensuring growth through close working relationships cultivated through timely and accurate service, robust communication, deep knowledge of system based processes, empathy, and friendship*Maintain and grow a book of business for institutions and their access programs through department chair, faculty, and staff meetings*Collaborate with multiple internal and external partners and teams to facilitate timely deliverables, enhancements to the technology of the RedShelf platform, and streamlined processes *Oversight of the institution material adoption process and life cycle *Lead internal trainer for the most complicated and varied process of pricing materials with hundreds of publishing partners*Onboarding and training new campuses by aligning system and customer expectations through implementing new technical integrations and understanding of what their needs are and how those translate to what RedShelf can deliver*Keeps clients informed of new RedShelf products and feature launches, and supports stakeholders in using new products*Works in conjunction with accounts payable and receivable to ensure institutions are accurately billed within our standard timeline*Maintains steady, well-oiled, machinations of a program once they are a RedShelf institution*Quick troubleshooting, problem solving, triaging, and hypercare to ensure a reliable learning environment where learning through technology is within everyone’s reach*Lead and build business review presentations to keep a finger to the pulse of the clients successes, needs, and future development

Chicago, Il

*Production manger & ensemble member of Death & Pretzels*Key holder, house manager, and co-operator of the former Nox Arca Theatre*Rental coordination with various theatre companies and performing arts groups*Contract building to facilitate those rentals*Scheduling rentals, rehearsals, and shows through Google Workplace*Bill and mail handling*Maintenance and caretaker

United States

*Account management and customer service for hundreds of clients across two brands of wedding photography (George Street Photo & Video and Lily & Lime) through the CRM software Salesforce and Google Workspace*Handle planning, logistics, payments, and deliverable final products throughout the entire clients' events*Coordinate the flow of events for a wedding day*Communicate with clients directly to ensure that their version for their event is met and hopefully exceeded*Provide a resource for any needs associated with their wedding photography including helping to secure certificates of insurance and photography permits, providing tips in terms of lighting and wardrobe, facilitating the scheduling of engagement sessions and wedding days, downloading and saving of images and videos, building photo albums, ordering prints and other deliverables, working through revisions of photos and videos, helping to create a track record and account of everything associated with the photography and videography aspects of a wedding day

Greater Chicago Area

• Act as the first point of contact for all customers through phone, email, and online instant messaging• Continue growing the business by managing over 200 active customer accounts and developing rapport with customer base to facilitate new orders and upsell to existing clients• Oversee the sales of small and large quantity bulk orders• Organize and maintain the CRM software (Close) with responsibilities including managing the accounts, logging new sales opportunities, and pursuing hot, cold, and dead leads• Issue sales quotes for potential and frequent buyers• Craft outgoing marketing email campaigns• Log new products into the ecommerce platform Shopify, and set up and lay out the product pages with spec sheets and other information that is valuable to the customers• Developed a wealth of knowledge of the LED lighting and fixtures industry• Maintain material stock (through the manufacturer) in order to keep it update to date• Handle all Photoshop projects for marketing, the website, or product images• Develop content and other relevant materials for the company’s blog and social media accounts• Coordinate shipping details between manufacturers and end users• Craft and maintain data entry lists including, but not limited to, customer organization, order trends, and promotional sales• Maintain and handle customer returns by keeping a log, coordinating exchanges and returns between the manufacturer and the end user, troubleshooting with customers, and keeping correspondence alive between all parties involved• Operate Review Driver software, an automated review system that allows consumers to give feedback to improve our growth

Elk Grove Village, Il

• Manufactured LED lighting fixtures• Responsible for building safe and functioning fixtures in accordance with safety regulations• Performed inventory checks, counts, and audits to ensure materials were well documented and accounted for• Coordinated shipping of materials to end users and clients• Participated in internal meetings to contribute to leaner operations, time, and money saving practices• Key member of the team who assisted with the transition from the older warehouse to the newer warehouse• Maintained operations of the warehouse by performing activities including, but not limited to, organization of materials and documents, cleaning, and creating a safe work environment• Internal promotion to Sales and Marketing Representative for WallPacksDirect/Webco Supply

Greater Chicago Area

• Oversaw internal operations of entire store for the morning and afternoon shifts• Ordered confections and supplies through third party vendors• Coordinated deliveries to customers and clients• Demonstrated exceptional customer service skills through meeting the needs of customers and resolving any issues customers might have with the service• Used organizational/aesthetic skills to ensure store is neat, presentable, and reflects Insomnia Cookies standards• Offered catering/party planning solutions to larger clients• Coordinated charity and donation events• Engaged customers at special promotional events• Counted and sorted money for opening and closing shifts, and deposited the money at the bank• Trained employees on Insomnia Cookies culture and product knowledge• Created and maintained the employee schedule on a weekly basis• Interviewed potential candidates for employment

Westport, Ct And Chicago, Il

• Demonstrated exceptional customer service skills through meeting the needs of customers and resolving any issues customers might have with the service• Used organizational/aesthetic skills to ensure store is neat, presentable, and reflects Crumbs standards• Assisted customers is making decisions and distinctions • Offered catering/party planning solutions to larger clients• Engaged customers at special promotional events• Counted and sorted money for opening and closing shifts• Trained employees on Crumbs culture and product knowledge• Ensured all store holiday shopping days ran smoothly, and were staffed appropriately• Created and maintained the employee schedule on a weekly basis• Interviewed potential candidates for employment

Bachelor Of Fine Arts - Bfa, Theatre/Theater

Bachelor Of Fine Arts (B.F.A.), Theatre/Theater

Activities and Societies: Actor, Captain of Michigan's Long Form Improv Team, "Witt's End," Screen Arts and Cultures Minor