Nicole Vesey, Lean Six Sigma Greenbelt Email & Phone Number

New York, Ny, Us

Managed US Medical and Non-medical contact centers with a combined ~70,000 contacts/year. Executed continuous process improvement efforts and developed processes within a strict regulatory environment. Featured Achievements:- Designed and implemented internal portal streamlining internal communications accounting for receipt of 40% of external customer communications.- Generated $300,000/year annual savings by assisting in the development of an internal inquiry portal.

Managed relationship with contact center vendor supporting a wide breadth of customers 24/7 including healthcare providers, patients, and wholesalers.Key Accomplishments:- Championed building the contact center infrastructure while leading ongoing improvement of project execution.- Created foundational operational documents and templates for contact center and customer-facing communication.

Ridgefield, Connecticut, United States

Engaged with customers to provide solutions.

Cape Otway, Victoria, Australia

- Supported Eucalyptus numbers rehabilitation by planting thousands of trees across Cape Otway.- Assisted with rehabilitating injured/orphaned wildlife.- Provided a diverse amount of aid for the Koala Conservation Program.- Engaged in the research efforts for the conservation of the endangered tiger quoll.- Led tours for guests around the property providing education about conservation programs and factual knowledge of the surrounding flora and fauna.