Otis Henderson, Iii Email & Phone Number

Durham, North Carolina, United States

Durham, NC

• Founded in 2004, Avalara Inc. provides businesses globally with a suite of sales and other transactional tax compliance solutions via a cloud-based software platform. CertCapture, one of the company’s core products, is.
• Generate revenue by demonstrating the effectiveness of CertCapture & the Managed Services solution during scoping calls with prospective clients, resulting in Statements of Work
• Manage team of Account Specialists, ensuring efficiency and outstanding customer service through through the resolution of product, staffing, & client escalations
• Assist in creation and maintenance of training, reporting, and best practice content for departmental wiki page
• Supervise and contribute to the development of prospective offerings & departmental sales initiatives
• Proactively support renewal sales opportunities by providing advanced metrics to financial professionals and C-level executives

Durham, NC

• Assisted management with verifying and finalizing department's monthly billings records for Finance & Accounting
• Acted in support of organizational values by coordinating and executing training sessions aimed at establishing & reinforcing departmental best practices
• Coordinated and executed timely on key SLAs, providing progress updates and escalating service issues as appropriate
• Encouraged team cohesion by effectively communicating team goals and serving as liaison to management

Durham, NC

• Served needs of client portfolio providing account oversight via phone & e-mail, verification of tax exemption documentation, and best practices for use of CertCapture software
• Insured project expectations were achieved consistent with client metrics
• Received individual recognition through Professional Services Kudos Program for upholding and exemplifying organizational Success Traits in daily work

Durham, NC

• Primary point of contact for delivery of cloud-based taxation software and sales support to multiple business subscribers and their customers
• Lead the CertCapture campaigns unit, managing the process of contacting clients’ end-customers for updated sales tax exemption documentation, including printing, processing, and providing letters to the USPS
• Developed subject matter expertise of propriety SaaS product and proof of valid sales tax exemption documentation

Mechancisville, VA

• A leader in the grocery industry, SUPERVALU serves over 3,400 retailers and millions of customers across the country. With roots in supply chain and wholesale distribution, SUPERVALU provides customers with the best.
• Managed multiple deadlines while effectively coordinating marketing and advertising materials for more than ten grocery retailers in the Southeast, Mid-Atlantic, and Northeast
• Worked directly with retail advertising manager to establish & coordinate all aspects of a retailer’s advertising needs including placing gift card orders, supervising the setup of special rewards & holiday programs.
• Utilized exemplary verbal & written communication skills to maintain cross-organizational relationships in order to ensure all deadlines are met
• Exhibited diligence by proofing all advertising materials from outside vendors thoroughly before sharing with the retailer and by providing customers with advance notice of modifications to their specified production.
• Maintained accurate and comprehensive records that detail specific retailer & vendor requests for ads, circulars, and other advertising materials

Mechanicsville, VA

• Facilitated vendor and retailer central bill authorizations, attended vendor-retailer meetings, and functioned as a daily liaison between the two parties
• Analyzed key processes to create comprehensive DSD training program
• Verified and reconciled vendor advertising fees
• Received Supervalu East Region Super Reward (2) for outstanding achievement in support of Center-Store Merchandising Department
• Insured timely accomplishment of department goals and category objectives

Glen Allen, VA

• Individually owned and operated since 1988, American Family Fitness offers Richmond, VA and the surrounding areas a comprehensive and family-friendly fitness experience.
• Oversaw basketball court activities ensuring club policies were upheld and play was fair, while operating as referee, scorekeeper, and court attendant

Glen Allen, VA

• Founded in 1845, The New York Life Insurance Company is one of the largest, well-established mutual life insurance companies in the United States, managing over $287 billion in assets annually.
• Developed professional skills and knowledge while using personal & professional networks to prospect for potential clients
• Employed a suite of financial products and services to present individualized solutions to clients

Ashland, VA

• A multinational food service retailer, Ruby Tuesday franchises offer their diners a casual dining experience featuring classic American cuisine.
• Worked 15 – 30 hours as full-time college student in frenetic work environment. Greeted and seated guests according to server-rotation; ensured all food orders were prepared in a timely manner to the specifications of.
• Communicated effectively with patrons, co-workers, and management to ensure all guests received an optimum level of service during their dining experience

Ashland, VA

• An NCAA Division-III football participant and member of the Old Dominion Athletic Conference, Randolph-Macon Football has experienced great success including five consecutive winning seasons, an ODAC championship, and.
• Committed 30 hours per week as Director of Football Operations, responsible for supervising staff of five other student managers and executing day-to-day operations of football program
• Recorded play calls the Defensive Coordinator signaled in to the defensive unit during gameplay
• Commended by various members of the coaching staff for having a direct contribution to the success of the program

Durham, NC

• The first public liberal arts college for African-American students, North Carolina Central University is recognized as a first-class liberal arts institution featuring a diverse student body made up of 8,300 students.
• Selected by Durham Mayor’s Summer Youth Program to be the only intern in the office of Government and Community Relations
• Tasked with organizing a mass letter campaign to raise awareness and solicit donations from an alumni network featuring over 1,000 people
• Communicated via telephone with the offices of prominent community, city, and state-level officials to confirm their participation in the University's Centennial celebration

Ba, Political Science

High School Diploma, General Education