Oscar L. Email & Phone Number

Sunnyvale, Ca, Us

San Francisco, Ca, Us

PagerDuty is the leading digital operations management platform for businesses. Our SaaS-based solution empowers over 8,000 small, mid-size and enterprise global customers such as Comcast, eHarmony, Slack and Lululemon with the insight to intelligently respond to critical disruptions for exceptional customer experience.

Redwood City, Ca, Us

GuideSpark is the future of employee communications. Our robust employee communications platform, which includes customized, engaging, and cost-effective videos, allows HR executives to toss out the stacks of pamphlets and eliminate time-consuming seminars, and offers a new way to educate employees on complex HR topics like benefits, health care reform, and compensation programs. The platform is accessible from any device, including mobile, and provides an interactive user experience and deep analytics on user engagement. GuideSpark, named to Forbes “Most Promising Companies” list, serves hundreds of enterprise customers and more than 1 million employees. By transforming the traditional methods of employee communications, GuideSpark significantly increases employee engagement, satisfaction and retention, while decreasing overall HR costs.

Boulder, Colorado, Us

Full stack software development curriculum includes Ruby on Rails, Javascript, Ember JS, HTML5, CSS3, SQL Database, API's, Version Control, Git, Site Deployment, Heroku, IBM Bluemix and Test Driven Development.

Perform IT support, networking, consultation, repair, setup and troubleshoot for business clients. Provide remote support and increase profits for business customers.Track tasks and job completion using online project management system.Manage and monitor client IT hardware and software assets.Managed 5-10 Computer technicians and workflow pipeline.

West Hartford, Us

Provide on-site support for Avaya S8700 PBX Systems. Managed trading voice organization upgrade from Avaya to Cisco VOIP systems. Provide support for IPC turrets and voice systems. Monitor and support Cisco VOIP switches and communication. Deliver successful trading floor relocations with no interruption to stock traders. Managed user relocations and installed voice/data connections.

San Francisco, California, Us

Support Point of Sale systems for Gap North America and International Stores. Research, diagnose, resolve or escalate technical and procedural issues. Address service level escalations and escalate unresolved issues per guidelines. Utilize available resources for prompt resolution of POS related issues. Effectively identify, communicate, and mitigate risk to protect deadlines. Tracking and trending all issues using Service Manager ticket logging system. Managed assigned tickets in Service queue. Monitor, address, update, and resolve incident tickets assigned to team queue SLA's. Interface with all levels of IT, Store Personnel, Brand Operations, IT Helpdesk and non-IT groups.

Ruby On Rails Development, Computer Software Engineering

Education record

Education record