Oshada Silva Email & Phone Number

Berlin, Berlin, DE

Seattle, WA, US

• Responsible for managing overall Priority Score metric in GSF network and ensuring compliance to meet customer expectations and deliver superior customer experience. I am instrumental in procuring, training, and.
• Revamped and enhanced network workflow procedures to optimize efficiency, minimize variations, and boost output.
• Achieved a significant reduction of over 45% in indirect hour utilization across various process paths and raised direct rates by 23%.
• Realized cost savings of $1.2m by developing standardized operating procedures and enabling precise freight measurements and seamless integration across systems.

Seattle, WA, US

Managed over 160 people in the operation with approximately 80 direct reportsLeader of the Glamazon Community at IGQ22nd successful launch under my beltIncreased responsibilities by managing more of the total Inbound operation.

Seattle, WA, US

• In this job, I was in charge of diverse team of 20-80 associates to achieve daily objectives with optimal efficiency. I was driven in nurturing safety-oriented culture that resulted in impeccable Lost Time Incident.
• Reduced labor hours in specific areas such as PPLH, exceeded network standards and maintained score of 6+ against benchmark of 5.7. by streamlining processes.
• Minimized gaps during shift handoffs and ensured seamless continuity in shifts and standardized procedures through Area Organization checklist.

Detroit, Michigan, US

• Throughout this employment, I was accountable for recognizing critical challenges within Cadillac-dealership-customer relationship and devised practical and effective solutions. I was answerable for conducting.
• Enhanced customer retention and profitability by creating comprehensive strategy, elevating customer relations and brand perception with elevated standards of care and service.
• Developed strategic and actionable plan to support US Dealer Network in execution processes.

Englewood, CO, US

• In this job, I pioneered dynamic training and development program, leading to remarkable revenue surge of over 110% across entire sales floor. I supervised cutting-edge sales training class aimed at strategizing sales.
• Achieved quarterly revenue of $1.5 M by formulating and executing highly effective marketing strategies and Google AdWords campaigns.
• Surpassed quarterly quota targets, enhanced performance of approximately 60 team members. and improved productivity from 5% to 20% through crucial sales processes.

San Francisco, California, US

• During this employment, I led cross-functional teams to drive continuous improvements in productivity, efficiency, and quality and ultimately enhancing customer satisfaction and benefits. I oversaw diverse book of.
• Devised optimal insurance plan in accordance with ideal rates and benefits to regulate profit and loss.
• Executed comprehensive training on insurance compliance regulations and ensured compliance among 120 team members during client interactions.

Tempe, AZ, US

Manage a high volume workload while consistently being on time with cases. Listened to customer needs and helped to the best of my ability while still maintaining ASU's policies. Established relationships within the workforce which increased efficiency. Used salesforce on a daily basis.

Tempe, AZ, US

Interact with parents and students and assist with helping them make decisions that would beneficially impact their future. Give advice and help as to what are the best opportunities and how to take advantage of what ASU has to offer.

Westchester, Illinois, US

Assist customers with questions about school, textbooks, different apparel, maintain proper customer service and satisfaction, and help open and close the store.

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), Business And Sustainability

High School Diploma